This short episode features some tips for avoiding awkward conversations with colleagues in call centres. These tips can also apply to any workplace. But, call centres present a unique challenge as they are open - concept spaces and many people working in them have diverse backgrounds and issues that manifest themselves in the environment.

We want to be kind and professional, but also firm in our approach to conversations that are not welcome in any workplace, especially call centeres. You will notice a lot more video podcasts coming your way as I post not only here on Anchor and Spotify, but also on YouTube at https://www.youtube.com/channel/UCOMoQsP2au_qvyBAKFPNGeg.

This episode is about training and what to expect during the training and onboarding experience.

This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions, to racist taunts and threats.

Traditionally, the call centre industry has done poorly when it comes to dealing with bad attitudes from customers. This changing, and in this episode I go into what is considered bad behavior on a call and how it should be addressed.