As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of how much is too much. Are the human elements of care—comfort, empathy, and warmth—being diminished or lost along the way?

Our guests on the latest Key In To Quality podcast say it’s about awareness and balance. In the episode entitled “Tech with Heart: Navigating Innovation and Compassion in Healthcare,” Anne Pronschinske, vice chair, Center for Digital Health, Mayo Clinic and Rebecca Brustad, director, Patient Experience, Mayo Clinic, discuss the organization’s approach.

Together, they share insight into how Mayo Clinic is extracting the efficiencies of innovation while finding new ways to maintain the human aspects of patient care and experience. They assert that when the patient remains at the center of every decision, technology can benefit caregivers and free up time do deliver human-centered care and find more meaning and purpose in their work..

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Hosted by:

Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic

LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec

Twitter: @DrTimMorg

Guests LinkedIn: Rebecca Brustad and Anne Pronschinske