Episodios

  • Discover Financial's Innovation: CIO Jason Strle on FinTech, Risk Management, and AI-Driven Customer Experience

    Discover Financial's Innovation: CIO Jason Strle on FinTech, Risk Management, and AI-Driven Customer Experience
    Sep 30 2024
    911: In financial services, automation and AI are transforming risk management, streamlining compliance, and enhancing customer experiences for greater efficiency. In this episode of Technovation, Peter High interviews Jason Strle, Chief Information Officer of Discover Financial Services. Jason discusses Discover’s unique position as one of the first FinTech companies, emphasizing its direct-to-consumer model and its role as one of the four major credit card networks. He highlights how Discover's customer-first approach drives innovation across the company, earning high levels of customer loyalty. As CIO, Jason provides insights into the breadth of his responsibilities, covering everything from core banking platforms to cloud infrastructure and information security. He also delves into how Discover is embracing AI and automation to innovate risk management, making traditionally complex processes more efficient and competitive. Jason shares his thoughts on how Generative AI is transforming customer service and risk management, while also addressing the challenges it presents. The conversation also explores Discover’s partnerships with FinTech startups and how the company stays on the cutting edge of financial technology.
    Más Menos
    40 m
  • Moderna’s Post-COVID-19 Strategy: CIO Brad Miller AI, Innovation, and Digital Transformation in Biotech

    Moderna’s Post-COVID-19 Strategy: CIO Brad Miller AI, Innovation, and Digital Transformation in Biotech
    Sep 26 2024
    910: Biopharma companies have adapted their business and technology strategies to address the decreased demand for COVID-19 vaccines, shifting towards a more predictable, seasonal market. In this episode of Technovation, Peter High speaks with Brad Miller, Chief Information Officer of Moderna. Brad shares how Moderna is harnessing cutting-edge technologies like AI, machine learning, and cloud computing to revolutionize the pharmaceutical industry. As Moderna transitions from a COVID-19 vaccine-focused company to a diversified portfolio that includes oncology and rare disease treatments, Brad explains how digital transformation is powering advancements in R&D, manufacturing, and commercialization. He also highlights Moderna's internal learning academies, which ensure the workforce stays on the leading edge of digital and AI innovations. With a rich background that includes leadership roles at Capital One, Mastercard, and Amazon, Brad brings valuable insights into technology leadership in biotech. Tune in to discover how Moderna is shaping the future of medicine through technology.
    Más Menos
    31 m
  • Real-Time Business: MIT’s Peter Weill on Unlocking Customer Experience and AI-Driven Enterprise Success

    Real-Time Business: MIT’s Peter Weill on Unlocking Customer Experience and AI-Driven Enterprise Success
    Sep 23 2024
    909: According to MIT's Center for Information Systems Research (CISR) Senior Research Scientist and Chairman Peter Weill, "real-time business" refers to an organization’s ability to make decisions, respond to customer needs, and manage operations instantly using up-to-date data and technology to drive efficiency and outcomes. In this episode of Technovation, Peter High welcomes Weill to discuss his groundbreaking research on real-time business and lessons for executives seeking to transform their organizations. Weill shares how companies are leveraging cloud data, AI, and APIs to enable real-time decision-making, customer onboarding, and employee support. He highlights case studies from companies like Chase and United Airlines, showing how real-time operations have improved customer satisfaction and boosted performance. Weill also emphasizes the importance of digital-savvy leadership, noting that boards and executives with these skills are best positioned to succeed in this new paradigm. Finally, he offers insights into the future of real-time business with Generative AI, which promises to revolutionize customer interactions and internal processes.
    Más Menos
    47 m
  • Harnessing Leadership, Crisis Management, and AI: How Harry Folloder Drives Innovation at Alorica

    Harnessing Leadership, Crisis Management, and AI: How Harry Folloder Drives Innovation at Alorica
    Sep 19 2024
    908: In the world of customer service, artificial intelligence (AI) and generative AI (GenAI) are unlocking new possibilities to elevate the customer experience beyond what was once thought possible. In this episode of Technovation, host Peter High sits down with Harry Folloder, Chief Digital and Technology Officer at Alorica, to explore how the company utilizes AI to revolutionize customer service, streamline operations, and empower both employees and customers. Harry highlights the crucial role of technology in building trust and delivering personalized, seamless customer interactions in today’s digital-first world. He also shares his inspiring personal journey, detailing how his background in law and emergency services—as a firefighter and paramedic—has uniquely prepared him to lead digital transformation at a tech-driven company. Discover the innovative AI-powered solutions propelling Alorica’s success and how Harry’s leadership is shaping the future of customer experience. Whether you're interested in AI, digital transformation, or leadership, this episode provides valuable insights into the technologies and strategies driving innovation at Alorica.
    Más Menos
    33 m
  • Exploring Cloud Economics and End-User Computing with Muneer Mirza, Director at AWS

    Exploring Cloud Economics and End-User Computing with Muneer Mirza, Director at AWS
    Sep 16 2024
    907: Enhancing the end-user experience is key to driving productivity, security, and scalability in today's digital landscape. In this episode of Technovation, host Peter High speaks with Muneer Mirza, Director of End-User Computing at Amazon Web Services (AWS). Muneer shares his journey at Amazon, starting from his role in developing the company’s website to overseeing AWS’s end-user computing services. He provides an inside look at services like Amazon WorkSpaces, AppStream, and Secure Browser, and how these products address diverse customer needs. Muneer also delves into the challenges of balancing innovation with cybersecurity and cost management, a common struggle for tech and digital leaders. He shares AWS’s customer-centric approach to problem-solving and provides insights into the role of generative AI in cloud computing. This conversation is packed with practical advice for leaders navigating the complex world of cloud economics, cybersecurity, and technological innovation.
    Más Menos
    37 m
  • Verizon's AI Strategy: Adopting and Scaling Generative AI in Customer Service with EVP Shankar Arumugavelu

    Verizon's AI Strategy: Adopting and Scaling Generative AI in Customer Service with EVP Shankar Arumugavelu
    Sep 12 2024
    906: The combination of predictive AI and generative AI allows companies to not only anticipate customer behavior, but also deliver a more personalized experience. In this episode of Technovation, Peter High speaks with Shankar Arumugavelu, Executive Vice President and President of Verizon Global Services. Shankar shares his journey from Chief Information Officer to his new expanded role, overseeing not only IT and data but also supply chain, real estate, and shared services. The conversation delves into Verizon’s innovative use of AI, including generative AI's role in customer service, predictive AI for churn management, and the company’s commitment to scaling these technologies across all functions. Shankar discusses the challenges and opportunities involved in industrializing AI at Verizon and offers insights into the future of technology, particularly the convergence of AI, edge computing, and 5G. Tune in to learn how Verizon is leveraging cutting-edge technologies to stay ahead in a rapidly evolving industry.
    Más Menos
    33 m
  • How Graeme Thompson Drives AI-powered Data Management and Cloud-first Strategies at Informatica

    How Graeme Thompson Drives AI-powered Data Management and Cloud-first Strategies at Informatica
    Sep 9 2024
    905: With Generative AI becoming prevalent across industries, proper data management is also becoming more important than ever. In this episode of Technovation, Peter High speaks with Graeme Thompson, the Chief Information Officer at Informatica, a leader in AI-powered cloud data management. With over eight years at the helm of Informatica's IT, information security, and data functions, Graeme has overseen the company's digital transformation from a traditional software licensing model to a cloud-first, consumption-driven business. Graeme shares how Informatica empowers its clients to leverage data as a critical asset, driving business outcomes through trusted AI and automation solutions. He discusses the company’s AI initiatives, its hybrid and multi-cloud strategy, and real-world use cases that demonstrate the power of AI in automating processes and improving decision-making. Additionally, Graeme reflects on how peer collaboration within the IT community helps address common challenges, and he explores the future of AI in enterprise automation and beyond.
    Más Menos
    30 m
  • The CIA's CTO Nand Mulchandani on AI, National Security, and Silicon Valley's Role in the Future of Tech

    The CIA's CTO Nand Mulchandani on AI, National Security, and Silicon Valley's Role in the Future of Tech
    Sep 5 2024
    904: As technical surveillance, AI, and advanced technologies become increasingly ubiquitous, the CIA, as a human intelligence organization, must be equipped to address these challenges. Through public and private collaborations, the agency is integrating critical technologies essential for national security. In this episode of Technovation, host Peter High welcomes Nand Mulchandani, the first-ever Chief Technology Officer at the CIA. Nand discusses his role working closely with Director William Burns to oversee the CIA’s technological advancements. Drawing on his Silicon Valley experience, Nand shares how the agency fosters innovation, builds relationships with tech companies, and adapts to the evolving challenges of great power competition, particularly with China. He explores the transformative role of AI, data analytics, and other technologies in national security while emphasizing the need for cultural change within the agency to tackle future threats. Tune in to hear insights from a leader at the forefront of both national security and cutting-edge technology.
    Más Menos
    45 m