Have you ever suffered from audio fatigue? When the pandemic hit, some of us became remote or hybrid workers. With at-home meetings, we had to adapt to a new sonic work environment.

In this episode, Telavox talks to Dorthe Krogh Jensen, CMO at EPOS, about how an optimal acoustic set-up can enhance performance, efficiency and well-being. We also get nerdy by digging into neuroscience, including EPOS’ research into psychoacoustics as a way to combat audio fatigue.

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How can we use artificial intelligence in an ethical way? AI is everywhere, and the progress is equal parts exciting and scary. So how do we ensure that we’re moving forward in the right direction?

In this episode, Telavox talks to Zlata Kolesnyk, Head of Partnerships at Stockholm AI, about using AI and sentiment analysis to analyse human emotions and behaviours. We get into machine learning, social media listening and the pitfalls of programming.

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Can artificial intelligence enhance customer service? With the use of sentiment analysis to analyse human voices, we get one step closer to superb support.

In this episode, Telavox talks to Marlon Martínez, IT Project Manager at Numintec. We discuss how sentiment analysis works, its impacts on customer success, and the risks that the technology pose. Later, we talk about Marlon’s passion for philosophy and get into some big topics concerning AI.

Hosted on Acast. See acast.com/privacy for more information.