Episodios

  • Aviatrix and Wiz: Closing the Loop on Cloud Security, Podcast

    Aviatrix and Wiz: Closing the Loop on Cloud Security, Podcast
    Jun 30 2025
    Podcast with Chris McHenry, VP at Aviatrix, and Doug Green, Publisher of Technology Reseller News “Wiz detects. We react and enforce.” — Chris McHenry, Aviatrix In this timely conversation, Doug Green of Technology Reseller News sits down with Chris McHenry, Vice President at Aviatrix, to explore the company's groundbreaking partnership with Wiz—and how the two are working together to solve one of the most urgent problems in enterprise IT: cloud security. Aviatrix is focused on reinventing network security for the cloud era, helping enterprises regain the controls they've lost in the transition from traditional data centers to cloud-native architectures. “CISOs consistently tell us their cloud environments feel less secure than their data centers,” McHenry notes. That’s where Aviatrix steps in—by delivering Zero Trust security at the network layer, with cloud-native tools that provide perimeter protection, lateral movement control, and runtime enforcement. The conversation zeroes in on the company's recent integration with Wiz, the cloud-native application protection platform (CNAPP) that recently made headlines with its massive $30 billion acquisition by Google. According to McHenry, the partnership is more than strategic—it's foundational. “They detect attacks, we stop them,” he says, describing a “closed-loop” response system where Wiz identifies high-risk incidents and Aviatrix’s Cloud Native Security Fabric automatically reacts in real time, quarantining threats and blocking malicious activity. As AI rapidly redefines the modern enterprise, McHenry explains how Aviatrix is evolving to meet the dual challenge: using AI to both secure cloud environments and enhance the performance of security operations. From custom AI-powered risk analysis to integrations with Microsoft Copilot for Security, the company is pushing innovation at both ends of the spectrum. And for the reseller community, there’s even more upside. Aviatrix is proudly channel-first. “We sell almost entirely through the channel,” says McHenry, inviting partners—especially those already working with Wiz—to expand their practices with Aviatrix’s complementary offerings. “This is a big opportunity to help your customers modernize cloud security without lifting and shifting legacy firewalls.” The stakes are rising, and this partnership is gaining attention for good reason. “Google’s acquisition of Wiz validates just how critical cloud security is,” says McHenry. “And our integration gives organizations an immediate path to both detect and respond to threats—at scale.” This podcast is the first of a two-part series. Stay tuned for part two, where Aviatrix CEO Doug Merritt will dive deeper into the strategic vision shaping the next decade of secure cloud infrastructure. Learn more at: www.aviatrix.com
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  • Securing the Message: How Rich Business Messaging Delivers CX and Security in an AI-Flooded World, iconectiv Podcast

    Securing the Message: How Rich Business Messaging Delivers CX and Security in an AI-Flooded World, iconectiv Podcast
    Jun 30 2025
    Podcast with Chris Drake, SVP at iconectiv, hosted by Doug Green, Publisher, Technology Reseller News “Anything that’s powerful and transformative, you have to follow the directions.” — Chris Drake, iconectiv In an era where mobile numbers have become not just identifiers but wallets, communication channels, and business platforms, ensuring trust and authenticity in messaging has never been more important. In a timely and in-depth discussion, Chris Drake, Senior Vice President of Corporate and Business Development at iconectiv, joined Technology Reseller News publisher Doug Green to explore the emerging role of Rich Business Messaging (RBM) in a world increasingly threatened by AI-driven fraud. From Mobile Vulnerability to Trusted Conversations Chris Drake highlights how the ubiquitous mobile phone number—once just a contact point—has become a rich target for impersonation scams, deepfake fraud, and phishing attacks. RBM, built on the global RCS (Rich Communication Services) standard, offers businesses a secure, multimedia-rich way to communicate with customers while solving for the twin challenges of CX (Customer Experience) and security. Drake explains that RBM delivers interactive, tap-based messaging (like carousels and smart reply buttons), enabling users to easily engage with brands. But the real differentiator lies in the secure onboarding and authentication behind every message. With iconectiv as a trusted vetting authority, senders are cryptographically verified and continuously monitored—ensuring only legitimate entities are allowed to reach consumers via RBM. A New Messaging Paradigm RBM transforms mobile messaging into what Drake calls “conversational commerce.” But with that transformation comes responsibility. Businesses must “use as directed,” meaning onboarding, identity proof, encrypted connections, and authenticated communication paths must be properly implemented. Otherwise, the very tools meant to protect users could be exploited by bad actors. As Drake notes, “RBM brings that sense of legitimacy which is so lacking lately.” It provides a path forward where consumers feel safe engaging, buying, and responding via mobile—and brands can confidently deliver interactive experiences without compromising security. iconectiv’s Role iconectiv supports this evolution by offering identity vetting, cryptographic proofs, and continuous monitoring of sender behavior. The company ensures that brands not only enter the RBM ecosystem with integrity—but maintain that integrity over time. Drake emphasizes the importance of ongoing oversight to detect anomalies, malicious links, or reputational issues that may arise after initial onboarding. Conclusion RBM is more than just a messaging upgrade—it’s a foundational shift in how businesses communicate in a mobile-first, AI-challenged landscape. With proper implementation, it offers a rare balance: a better customer experience and stronger protection against fraud. To learn more about RBM and secure digital messaging, visit iconectiv.com.
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  • Telecom’s Wake-Up Call: Why Agility and AI Are the New Growth Engines, Optiva Podcast

    Telecom’s Wake-Up Call: Why Agility and AI Are the New Growth Engines, Optiva Podcast
    Jun 27 2025
    “We need to stop building and waiting for revenue to follow. That era is over.” — Michele Campriani, CRO, Optiva In this insightful episode of Technology Reseller News, Publisher Doug Green sits down with Michele Campriani, Chief Revenue Officer at Optiva, for a wide-ranging conversation recorded from a Tuscan villa—but focused squarely on the future of telecom. Campriani brings three decades of telecom experience and a sharp diagnosis: while infrastructure investments like 5G have improved customer experience, they haven’t translated into new revenue for operators. Campriani introduces the concept of the “Segment of One”—a strategy enabled by AI and real-time data analytics that allows telcos to hyper-personalize services, pricing, and customer engagement at scale. Optiva, a long-standing billing and charging solutions provider, has re-architected its cloud-native platform to support this vision, helping both established operators and agile MVNOs capitalize on new go-to-market models. He emphasizes how MVNOs, once seen as disruptors, are now strategic allies in a hyper-competitive market. Optiva supports operators in rapidly onboarding MVNOs while also enabling MVNOs themselves with dynamic pricing and tailored services. This new agility is proving essential in markets where customer acquisition is increasingly driven by niche offerings and brand differentiation. The conversation also explores how AI can help reduce costs through emerging autonomous network models, and why operators must shift focus from pure technology investment to revenue-focused transformation. With players like Mint Mobile rewriting the playbook, Campriani says it's time for telcos to get aggressive—or risk being left behind. Learn more: https://www.optiva.com
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  • Taking the Shot: ATEL and TELCLOUD Deliver 5G-Driven POTS Replacement for Resellers, Podcast

    Taking the Shot: ATEL and TELCLOUD Deliver 5G-Driven POTS Replacement for Resellers, Podcast
    Jun 26 2025
    "Internet connectivity is no longer a nice-to-have—it’s a have-to-have. Without it, your business stops." — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series from TELCLOUD, Technology Reseller News Publisher Doug Green is joined by Jake Jacoby of TELCLOUD and Christian Hernandez, Customer Success Manager at ATEL, for a conversation that goes beyond POTS replacement—it’s about next-generation connectivity and opportunity for resellers. As legacy copper lines continue to disappear, the pressure is on for MSPs, MSSPs, and telecom resellers to find reliable, scalable, and forward-looking solutions. According to Hernandez, that’s exactly what ATEL is delivering. A U.S.-based OEM with a global backbone, ATEL has developed rugged 5G routers like the PW550, designed to meet the growing demands of modern connectivity—including the ability to move antennas up to 250 feet away from the telco room to achieve higher signal quality. Jacoby underscored why TELCLOUD partnered with ATEL: “We’re done with LTE. 5G is the future. And it’s not just about replacing a phone line—it’s about building in redundancy and giving businesses the internet resilience they need to operate.” This podcast highlights why 2025 is shaping up to be the year of POTS replacement. TELCLOUD and ATEL are helping resellers modernize customer environments while keeping costs down and reliability up. And with TELCLOUD’s full commitment to 5G and flexible outdoor/indoor router deployments, resellers have a real shot at transforming POTS into a growth engine. To celebrate, the crew closed out the episode with a taste of ATEL’s own 20-year anniversary aged tequila—a smooth extra añejo with hints of bourbon, coffee, and chocolate. As Jacoby joked, “You can’t buy this one on the street… you’ve got to come visit.” Learn more: ATEL TELCLOUD | 844-900-2270
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  • Human + Synthetic Voice: Vodia Explores the Future of Multilingual Communication, Podcast

    Human + Synthetic Voice: Vodia Explores the Future of Multilingual Communication, Podcast
    Jun 26 2025
    “Synthetic voice isn’t here to replace humans—it’s here to help us talk to each other, in more languages, more clearly, and more naturally.” — Christian Stredicke, Vodia In a forward-looking episode of Technology Reseller News, Publisher Doug Green sits down with Christian Stredicke, founder of Vodia, to discuss one of the most transformational trends in voice technology: synthetic voice and its role in enhancing—not replacing—human communication. Vodia, a provider of secure, cloud and on-premise phone systems, is now embracing AI capabilities to extend its value across global industries. As Stredicke explains, synthetic voice—particularly when combined with real-time translation—can bridge the language gap that has long hindered customer service, especially in call centers. Imagine a caller in the U.S. reaching a support agent who speaks only English. With synthetic voice, that same caller could receive assistance in their native language, such as German, Spanish, or French, via a realistic AI voice—delivering not just words, but tone, accent, and emotion. This model opens the door to broader agent pools and greatly improved customer experiences. Beyond language, the podcast explores the economic and legal implications of synthetic voice, including questions of reliability and responsibility in AI-generated conversations. In high-stakes sectors like banking or healthcare, accuracy and transparency will be essential. But for everyday interactions, the ability to speak to someone in your own language—even if they're a synthetic assistant—can be transformative. Vodia’s vision is to integrate synthetic voice through open APIs, enabling businesses to scale multilingual support rapidly and cost-effectively, while preserving privacy and regulatory compliance. “The more we can make communication feel natural—whether human or synthetic—the better the outcome for everyone,” says Stredicke. Learn more: https://web.vodia.com
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  • Fixed Wireless Access Rising: CBNG Offers a Scalable Solution to America’s Fiber Shortfall, Podcast

    Fixed Wireless Access Rising: CBNG Offers a Scalable Solution to America’s Fiber Shortfall, Podcast
    Jun 26 2025
    “We’re covering 28 square miles with the same cost it takes to dig one mile of fiber—and we’re doing Paul Wright it with gigabit speeds.” — Paul Wright, Chief Revenue Officer, CBNG In a timely conversation on Technology Reseller News, Publisher Doug Green interviews Paul Wright, Chief Revenue Officer of Cambridge Broadband Networks Group (CBNG), to examine a growing concern: fiber broadband rollouts in the U.S. are failing to meet demand, especially in rural and hard-to-reach communities. Wright proposes a viable, scalable alternative—Fixed Wireless Access (FWA)—driven by 5G and CBNG’s next-generation point-to-multipoint microwave radios. CBNG, with a legacy of delivering carrier-grade radio equipment since 2000 and over 350,000 radios shipped globally, is launching a new 5G NR platform that delivers up to 5 Gbps. Wright illustrates how the economics of FWA are revolutionizing broadband planning: for the same cost of trenching one mile of fiber (about $40,000), CBNG’s solution can cover 28 square miles with high-speed wireless internet. Wright explains how FWA uses licensed spectrum and advanced 5G technologies—like beamforming and standalone operation—making it ideal for quick deployments. With BEAD funding recently liberalized to allow alternatives to fiber, CBNG’s timing is critical. “Now it’s about cost and speed of delivery,” Wright notes, “and FWA is winning on both counts.” The setup is simple: a small antenna on a home or business connects to a hub station, and installation takes under an hour. Wright envisions municipalities, entrepreneurs, and WISPs driving connectivity forward without waiting on major carriers. While fiber has its place—especially in greenfield builds—Wright emphasizes that FWA is no longer just a stopgap. “It’s a practical long-term solution,” he says, “especially when fiber may never come.” CBNG’s 5G NR solution operates in the 39 GHz band, with upcoming support for 24–30 GHz. It's designed for ease of use and fast ROI, especially for those holding licensed spectrum. Learn more: https://www.cbng.co.uk
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  • “Voice Is the Future”: Unified Office CEO Ray Pasquale on Reinventing Voice for the AI Era, Podcast

    “Voice Is the Future”: Unified Office CEO Ray Pasquale on Reinventing Voice for the AI Era, Podcast
    Jun 26 2025
    “You can't cut your way to growth. But you can grow revenue—with very little effort—by letting voice go to work for you.” — Ray Pasquale, CEO, Unified Office In this in-depth conversation with Doug Green, Publisher of Technology Reseller News, Unified Office CEO Ray Pasquale returns to share a powerful message: voice communications is not a relic—it's the future of business. And Unified Office is making sure that future includes the tools and intelligence small and midsize businesses (SMBs) need to thrive. At the heart of the discussion is EngageIQ, Unified Office’s AI-driven analytics and coaching solution originally designed for the fast-paced world of Domino’s franchises and now deployed across car dealerships, dental practices, and hospitality. With EngageIQ, businesses can surface real-time insights from voice conversations, train large and distributed teams, and even assess customer sentiment—at scale. Unified Office is now pushing this innovation further with a no-code, drag-and-drop AI services platform, allowing customers to build intelligent call flows, IVRs, and analytics processes without software engineers. “If you can use an iPad, you can deploy enterprise-grade AI with us,” says Pasquale. Importantly, Ray highlights a turning tide: customers and companies alike are rediscovering the power of connected, real-time voice in moments that matter—from resolving a canceled flight to servicing an HVAC emergency. Unified Office’s patented voice platform offers PSTN-quality reliability delivered over an over-the-top (OTT) transmission network, designed to restore the quality and value that voice lost during decades of commoditization. Pasquale sees the voice layer as a business’s most underutilized asset—and AI as the key to unlocking its potential. By enabling rich, human-centric communications and proactive analytics, Unified Office is helping SMBs reclaim their brand, community connection, and customer loyalty in a digital-first world. Learn more at: https://unifiedoffice.com
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  • AVOXI Embeds AI into Global Cloud Voice: Transforming Enterprise Contact Centers with Proactive, Personalized, and Intelligent Services, Podcast

    AVOXI Embeds AI into Global Cloud Voice: Transforming Enterprise Contact Centers with Proactive, Personalized, and Intelligent Services, Podcast
    Jun 24 2025
    "We don’t want to wait for customers to tell us there’s a problem—we want to fix it while they’re sleeping." — Barbara Dondiego, CEO, AVOXI In a major step forward for global enterprise communications, AVOXI CEO Barbara Dondiego joined Doug Green of Technology Reseller News to announce the launch of three powerful AI-powered services embedded into the company’s cloud voice platform: Proactive Services, AVOXI Digest, and Intelligent Caller ID. The news marks a significant evolution in how enterprise contact centers can use artificial intelligence not only to automate but to anticipate, personalize, and optimize their global voice infrastructure. Solving Voice Challenges with Precision AI At the heart of the announcement is Proactive Services, an AI-powered capability that uses machine learning models trained at the individual phone number level to detect anomalies and resolve voice issues—before customers even know there’s a problem. “Our industry has long been reactive,” said Dondiego. “But when we reviewed a year’s worth of customer service tickets, we found that in 30% of cases we could have solved the issue before the customer called us. Now, we’re doing just that.” The service, a Best of Show finalist at Enterprise Connect, is now live and already in use with pilot customers. AVOXI reports that the platform can detect and resolve 100% of issues in advance for current users. Personalization at Scale with AVOXI Digest The second innovation, AVOXI Digest, brings intelligent personalization to customer communications. Using behavioral insights and account activity, the platform curates weekly content that is specifically relevant to each customer’s unique environment. “It’s a smarter way to engage customers without overwhelming them,” explained Dondiego. “We let the machine do the heavy lifting.” Boosting Call Performance with Intelligent Caller ID For global contact centers, caller ID is more than just a number—it can be the difference between a call answered or ignored. Intelligent Caller ID uses real-time data and AI to recommend the best originating number based on call destination, historical answer rates, and available inventory. “If you’re calling the UK and you don’t have a UK number, the system may suggest a French or German number if those get better results,” said Dondiego. Engineering Global Voice for the Cloud Era AVOXI’s announcement is grounded in its mission: orchestrating global voice through a software-first, API-rich platform that spans 150+ countries. The company specializes in helping enterprises consolidate legacy voice infrastructure and migrate global calling into the cloud—complete with diagnostics, automation, and now, AI. “Our customers are moving servers, PBXs, and even workforces into the cloud. But those legacy numbers still exist everywhere,” noted Dondiego. “We help them bring it all together—and now we’re layering in intelligence to make it smarter and more resilient.” Built for Enterprise, Ready Today The new services are designed for enterprise contact center technologists, though service providers can also integrate AVOXI’s capabilities to enhance offerings to their own enterprise customers. All three solutions—Proactive Services, AVOXI Digest, and Intelligent Caller ID—are available now, with Proactive Services currently offered as a pilot-to-paid experience to ensure tailored model training. To learn more, schedule a demo, or connect with the AVOXI team, visit www.avoxi.com.
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