In today's fast-paced business environment, IT organizations are expected to do more than just keep the lights on. They are expected to add value to the business by enabling growth, driving innovation, and improving operational efficiency. To accomplish this, IT organizations must constantly measure their own operational success and impact to the business.

In today’s podcast episode, Keith Cole, IT Operations Manager at NTT DATA Services, shares how qualitative and quantitative data can provide valuable insights into how well IT is performing, how it is contributing to the business, where improvements can be made, and more.

In recent years, ITOps has emerged as a critical area of focus for companies looking to optimize their IT infrastructure and ensure that their systems are reliable, secure, and efficient. The need to shift to new technology is especially relevant for brick-and-mortar organizations, which face unique challenges in integrating their physical operations with digital systems.

In today's podcast episode, Ehab Tarabay, Head of Workplace IT Services at TMF Group, shares with us how ITOps is evolving to support brick-and-mortar businesses. Ehab also provides insights into how companies can effectively manage their IT operations in this rapidly evolving landscape.

Even the best teams can encounter outages. Sometimes there are environmental anomalies in the data center or a component failure that leads to unplanned downtime. In this episode, we explore how IT teams can limit the impact of outages to business operations and resolve them when they arise.

In today's episode, Scott Lee, AVP for Infrastructure and IT Ops at Arch Mortgage, shares with us some essential tips and strategies on disaster preparedness and recovery.