The ActivateCX Podcast  Por  arte de portada

The ActivateCX Podcast

De: Frank Rogers
  • Resumen

  • Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.


    In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.

    #cx #customerexperience #ai. #ex #contactcenter

    © 2024 The ActivateCX Podcast
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Episodios
  • Pump Up Your Customer Experience with These 5 Methods
    Jun 28 2024

    https://activatecx.arroyo360.com/5CXMethods
    ---------------
    Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and automation to stay ahead in the ever-evolving landscape of customer sales and service.

    Watch now to unlock the potential of growing your business to compete in a modern world!

    Chapters
    00:22The Case for Better CX
    06:08 CX Method #1
    10:36 CX Method #2
    15:08 CX Method #3
    22:25 CX Method #4
    29:30 CX Method #5

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    33 m
  • How AI will Help Customer Conversations
    Jun 24 2024

    Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

    In this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!

    Chapters
    00.03 The Obstacle is the Way
    03:28 Towing the Line
    09:55 Becoming Indispensable
    15:18 Staying On-Point
    16:59 Can’t We All Get Along
    19:18 The Files are In the Computer
    23.32 Flying Cars and Silver Suits
    27:07 X Marks the Spot
    28.46 Getting Better


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    32 m
  • Revolutionize Your Business with Realtime Guidance
    Jun 17 2024

    Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

    Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!

    Chapters
    00:03 The Balto Origination Story
    03:32 Changing the Conversation
    07:28 Baselining the Organization
    08:34 EX and the Big Picture
    12:36 Follow the Money
    14:20 The Chicken or the Egg
    16:32 Know Thyself
    21:06 You are My Density
    25:31 The Nail in Your Forehead
    28:14 Thanks

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    28 m

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