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In this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of experience. The trio discusses the changing role of insurance adjusters, their relationship with policyholders, and the current challenges faced by the industry.

Barry shares his journey from a military investigator to a trainee adjuster and recounts significant cases that shaped his career. Barry focuses on the critical importance of effective and fair claims handling for the profitability of insurance companies and the detrimental impact of poor handling practices. The team also grapple insurance fraud, the adversarial nature of the legal system, and the challenges posed by public adjusters.

Barry Zalma publishes daily blogs and a TON of informative content. Check him out here:

https://zalma.com/

https://substack.com/@barryzalma

https://www.linkedin.com/in/barry-zalma-esq-cfe-a6b5257/

https://zalma.com/blog/

https://www.youtube.com/@barryzalma2886

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this episode of The Art of Adjusting®, hosts Chantal and William dive deep into the duties and responsibilities that insurance carriers have towards third-party claimants. They explore the fine line between contractual and moral obligations, emphasizing the importance of maintaining goodwill and treating claimants with respect to avoid potential pitfalls like excess verdicts against policyholders.

The discussion covers the complexities of handling insurance claims, including the critical need for thorough documentation, the risks of claim denials, and the challenges of accurately determining claim values. Chantal and William also tackle the controversial topic of "low balling" in insurance claims, offering insights into how adjusters can properly justify claim values to avoid accusations of bad faith.

Listeners will gain valuable advice on improving the claims process, such as the importance of early requests for medical records, clear communication with claimants, and the strategic use of partial settlements in severe injury cases. Chantal and William also share personal anecdotes and tease an upcoming episode featuring Barry Zama, a renowned expert in insurance claims, promising a deep dive into fraud prevention and best practices.

Tune in to learn how to navigate the intricacies of claims handling while upholding professionalism and integrity in the industry.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former insurance defense attorney, recommended by Nancy Germond. Quentin shares invaluable insights from his extensive career, offering a unique perspective on the relationship between insurers, adjusters, and claimants. Together, they discuss the importance of fair and timely claim resolution, the pitfalls of lowballing offers, and the benefits of understanding both sides of the legal process.

Listeners will learn about the handling of mediations, the role of defense counsel, and the critical need for adjusters to act professionally and ethically. Quentin emphasizes the importance of treating third-party claimants with the same respect as policyholders, highlighting how a macro approach to claims can lead to better outcomes for insurance companies.

This episode provides practical advice for new and seasoned adjusters alike, including how to navigate complex claims, the value of transparency, and the strategies for effective communication with both defense attorneys and claimants. Join us for an enlightening conversation aimed at enhancing the skills and knowledge of insurance professionals.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.