Yvonne Moya joined Randstad as its global travel manager just prior to the Covid-19 pandemic. She was tasked with globalizing the program. And she did it, but how she negotiated contracts and forged partnerships was unconventional to say the least. She spoke to BTN about how the pandemic changed her processes but not her goals. She sees innovation as the path forward, but also is pragmatic about what innovation can happen now and what travel managers will have to wait for. She spoke to BTN about her experiences, about her reaction to her new global TMC Egencia announcing it would be acquired by American Express Global Business Travel and about how Randstad is getting its core business travelers back on the road.

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Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.

Episode 1: Takeda Pharmaceutical Elevates the Travel Experience

Global head of travel, meetings and events, aviation and fleet Michelle De Costa globalized Takeda's travel program during the pandemic, while maintaining about 20 percent of the global pharmaceutical company's 2019 travel volume. She used the experiences of the traveling few to inform Takeda's return-to-travel strategy and education programs. Realizing that managing the travel experience will be more important than ever, De Costa invested in new technologies to keep Takeda travelers informed and confident as they get back on the road.

See omnystudio.com/listener for privacy information.

Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.

Episode 2: Willis Towers Watson Defines New Ways of Thinking About Travel

Business travel at risk management, insurance and advisory firm Willis Towers Watson slowed to a trickle during the pandemic. Global procurement director Emma Jones took the moment to reassess the purpose of business travel for the company and to work with a strategic group to shape the strategic future for Willis Towers Watson travelers, taking into account the critical need for in-person interactions to support the business but also traveler well-being and a commitment to sustainability. She spoke with BTN editorial director Elizabeth West about how she put structure around travel decision-making and why.

[Editor's note: Jones has stepped away from her role at Willis Towers Watson in the weeks since BTN interviewed her. This was a planned departure, and she continues her Board of Directors role at the Institute of Travel Management.]

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