In this episode:Part of my series: ‘Real-life Personal Brand Examples’.
I introduce you to Penny Hopkinson, the UK’s go-to expert on planning and developing ENGAGING Operations Manuals. Her specialism is in the franchise sector which is where I met her back in the early 2000s.
She has written an Amazon No 1 Bestseller called: “Manual Magic: Create the Operations Manual Your Franchisees Need to Succeed.” It is the definitive work of its type, endorsed by the British Franchise Association.
Never to let her 70s stop her, she also founded Manual Magic AI in 2025, which turns her Manual Magic 3-step process into a "Done with You, Done by You' SaaS product, which you can hear more about on the show.
Penny is a treasure trove of stories and she even shares how she was the first woman to get a rare Saudi visa to cross the Saudi Arabian Pipeline route from Muscat to Stuttgart in a rare racing green Chevrolet Camaro, in the late '70s.
Working on your personal brand strategy means digging into the stories that have made you who you are today. Come hear Penny’s.
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𝗚𝗨𝗘𝗦𝗧 𝗕𝗜𝗢:
After training as a trade and tech journalist and international editor in her early working years, and a brief flirtation with public relations, Penny Hopkinson spent over a decade as a socio-economics correspondent and travel writer reporting on the emerging Arabian Gulf States and Saudi Arabia. Here, she interviewed ministers, merchants, and members of the ruling families.
For almost four decades however her professional specialism has been in the world of franchising and licensing - she is the UK’s go-to expert on planning and developing engaging Operations Manuals. She has written an Amazon No 1 Bestseller, “Manual Magic: Create the Operations Manual Your Franchisees Need to Succeed.”
In 2025 she founded Manual Magic AI as a follow-up to her book. This tool turns her Manual Magic 3-step process into a "Done with You, Done by You' SaaS product.
Penny lives with her husband, Steven, in Warwickshire in the UK.
𝗦𝗛𝗘𝗟𝗟𝗘𝗬 𝗥𝗢̈𝗦𝗧𝗟𝗨𝗡𝗗 𝗕𝗜𝗢:
Shelley is a systems-led personal brand strategist working with knowledge experts… those who teach, educate, consult, advise or mentor others. Her specialism is in helping her clients to uncover their genius gifts which the world needs and translate that into something that can be marketed and communicated in a way that’s comfortable for them.
South African born and British-grown, Shelley has worked with 150+ brands across 30+ industries through her consultancy and agency work. She runs her specialist marketing agency Harbour 32, with her magically gifted friends, where they focus on personal brand strategy and podcast show positioning.
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All episodes are video recorded and can be watched in the website show notes at shelleyrostlund.com/podcast, or on YouTube. (Click here for the full audio transcribed version).