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The Contact Center Coach

De: The Contact Center Coach
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  • Resumen

  • Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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Episodios
  • 127 - Don’t Let Working From Home Hurt Your Contact Center Career

    127 - Don’t Let Working From Home Hurt Your Contact Center Career
    Jul 10 2024
    Have you ever struggled to see a clear path for your career, especially while working from home? In today's episode, we dive into the unique challenges and opportunities remote workers face in defining and achieving their career goals. If you're feeling isolated or uncertain about your career direction while working from home, this episode is for you: 1. Learn how to set clear, achievable career goals even when you're not in the office. 2. Discover practical tips for enhancing your skills and networking remotely. 3. Understand the importance of building a strong personal brand to stand out in your organization. Don't let remote work stall your career growth—listen to this episode now and take charge of your professional future!
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    22 m
  • 126 - How To Build Leadership Respect In The Contact Center

    126 - How To Build Leadership Respect In The Contact Center
    Jul 2 2024
    Who do you respect most and why? Is it someone from your personal life, a public figure, or a professional idol? Discover how respect plays a crucial role in leadership in this engaging podcast episode. Respect is essential in leadership, especially within contact centers. Whether you're looking to earn respect from your team, peers, or leaders, this episode breaks down how you can cultivate and maintain it, making your professional journey more fulfilling and effective. 1. Learn the four key attributes of respected leaders: competence, integrity, being a team player, and having a strong identity. 2. Understand the importance of continuous learning, trustworthiness, and building relationships to gain and retain respect in your workplace. 3. Discover practical tips on how to communicate effectively, share successes, and mentor others to enhance your leadership skills. Tune into this episode now to transform your leadership style and earn the respect you deserve in your workplace!
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    21 m
  • Podcast 125 - Four KeysTo Improve At Home Agent Engagement & Reduce Turnover In Contact Centers

    Podcast 125 - Four KeysTo Improve At Home Agent Engagement & Reduce Turnover In Contact Centers
    Jun 26 2024
    Are your remote employees as engaged and satisfied as they could be, or are you struggling with the same old turnover issues despite offering the flexibility of working from home? Many businesses are transitioning to remote work, believing it will increase employee satisfaction and reduce turnover. However, despite offering this much-desired benefit, many companies are still facing high turnover rates and disengaged employees. This episode addresses these concerns head-on and offers practical solutions: Learn how to effectively set priorities for remote employees to ensure they feel valued and engaged from the start of their day. Discover the importance of repetition and over-communication in building a strong, cohesive remote team. Gain insights into the necessity of face-to-face interactions and how to implement them even with a remote workforce. Don’t let remote work challenges hold your team back—listen to this episode now and transform your approach to managing at-home agents!
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    16 m
Economía
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