In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares insights into creating a unique and relaxing hospitality experience that helps guests disconnect from their busy lives and recharge.

Listen now to learn about:

• The importance of the arrival experience - How the journey to the hotel and the initial welcome with champagne sets the tone for relaxation.
• Intentional design choices for relaxation - The decision to exclude televisions from rooms to help guests disconnect and the impact of natural elements like the sound of waves and the smell of sea air.
• Creating a unique dining experience - The different dining options available at the hotel, including a black-tie ballroom experience, a seafood restaurant, and a rustic fish and chips option.
• Themed events and guest interaction - How themed events like Murder Mystery nights encourage guest interaction and create lasting friendships.
• Personalized guest relations - The role of the guest relations team in understanding and accommodating guest preferences to make their stay special.
• The evolving concept of wellness - Penny's perspective on wellness and how the hotel provides a space for guests to relax and recharge, away from the fast-paced demands of modern life.
• Future of hospitality and experiential offerings - The exciting potential for new experiences in the hospitality industry and how Burr Island Hotel plans to incorporate them into their offerings.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands