• The KPI Every Hotel Team Should Track Together and How to Calculate NPS

  • Aug 9 2021
  • Duración: 15 m
  • Podcast

The KPI Every Hotel Team Should Track Together and How to Calculate NPS Por arte de portada

The KPI Every Hotel Team Should Track Together and How to Calculate NPS

Escúchala gratis

Ver detalles del espectáculo

  • Resumen

  • Tracking Customer Satisfaction Score (CSS) can often give managers and teams a false sense security. Alternatively, tracking Your Hotel’s Net Promoter Score (NPS) can be a shocking experience. But it can also be a very rewarding experience as you identify where you are with guest loyalty and work collaboratively with your team to reduce friction and elevate delight for your guests.

     

    In this 13-minute video, Adele Gutman explains how CSS and NPS are different, why these leading indicators matter to savvy hospitality revenue and marketing professionals, and how to track these KPIs with your team, your leadership, and hotel owners.
    Más Menos
activate_primeday_promo_in_buybox_DT
Más Menos

Lo que los oyentes dicen sobre The KPI Every Hotel Team Should Track Together and How to Calculate NPS

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Reseñas de Audible.com

Opiniones de Amazon
No hay comentarios disponibles