This Week on The Fuse Show, Natalie and Brian are joined by Christi Deakin and Chris McDonald from Amazon Web Services. Christi Deakin, based in Sarasota, FL, is currently a US Fintech Leader at Amazon Web Services (AWS), bringing experience from previous roles at Nyca Partners, Wells Fargo and BearingPoint (formerly KPMG). Christi Deakin holds a BBA in Accounting @ The University of Texas at Austin. With a robust skill set that includes Portfolio Management and more, Christi Deakin contributes valuable insights to the industry. Chris serves as the Industry Specialist of Capital Markets at AWS. He has over 20 years of experience with roles focused on global product management, compliance and regulation at Bloomberg and executive management roles at Goldman Sachs and JP Morgan Chase.

Key Takeaways

• [02:41] - Where do each of our guests currently live and what do they love about it?
• [05:37] - More on each guest’s professional background and what led them to Fintech and AWS.
• [08:21] - From their perspective, what are the main data challenges that are holding the industry back and keeping us siloed?
• [12:58] - How might larger organizations best adapt to the shift in customer experience that will need to happen for many of our next gen clients?
• [17:47] - What are some of the new innovations at AWS that people should be paying attention to in our industry?
• [20:21] - How do they think that AI might transform the financial services industry over time?
• [23:47] - It seems like we are still very much in the trial and error phase of AI and we will have to wait for the dust to settle before we know what sticks. Do Chris and Christi agree with this?
• [25:14] - Looking ahead, what future trends do they see really impacting the industry or B2B more generally?
• [27:27] - If they could leave our listeners with one key takeaway, what would that be?
• [28:41] - If they could snap their fingers and make it happen, what futuristic technology or tool would each of them wish for most?

Quotes

[11:40] - "With a 3 Trillion Dollar wealth transfer on the horizon…,and this wealth transfer is going to younger generations, I think customer experience expectations are really going to rise. That doesn’t mean everything is going to be digital and self-service, because investors at some point…want advice [on] how to manage their money and how to manage these important decisions in their life." ~ Christi Deakin

[16:45] - "...I think being able to bring [the level of personalization we see on streaming services]...into the Financial Services is huge. Again, it’s a little more complicated, it’s a little more sensitive [when] you’re talking about someone’s money, but the underneath kind of capabilities of putting all that data together and joining the dots…is really key." ~ Chris McDonald

Links

• Christi Deakin on LinkedIn
• Chris McDonald on LinkedIn
• Amazon Web Services

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Compliance Code: 1758-OAT-7/16/2024