Obeying the contract isn't just for carriers. It's for management, too.

In this episode, I'll give you some advice for how to handle and deliver damaged parcels.

Do NOT clock over to 354 if you can help it. There is plenty of useful and productive work you can be doing, and that's what you should do.

Why do we get asked to scan our mail pieces for a sample request?

In this episode, I'll try to impart to you something that took me 15 years to learn: it's OK to deliver the mail at a comfortable pace.

We all make mistakes out on the route. Especially me. And I have the added difficulty of making mistakes as a union steward. Mistakes are an inevitable part of being human. The key is in how we handle them.

In this episode, we discuss how to handle address searches. These are the letters that district attorneys, or other investigators, send to the Post Office, asking whether the person named in the letter receives mail at the address indicated.

This episode will discuss the "Craigslist Scam," which involves sending the victim a fake check, and having the victim take the funds from that check to pay a scammer's accomplice. I'll tell you how the scam works, and how to recognize the look of one of these envelopes.