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The Uncharted Veterinary Podcast

De: Uncharted Veterinary Community
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  • The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!
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Episodios
  • 290 - My Boss Oversteps Boundaries

    290 - My Boss Oversteps Boundaries
    Jun 5 2024
    An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-life balance. The team receives numerous emails and texts on their days off, and the feedback is often negative and micromanaging, creating a stressful work environment. Dr. Andy Roark and practice management super nerd, Stephanie Goss get real vulnerable sharing their own experiences with similar challenges. Together they offer insights into setting boundaries and fostering a positive workplace culture while taking our listeners on another ride to Camp Tough Love. Let's get into this episode... LINKS 🌟 Master Conflict Resolution at NAVC HiVE with Uncharted! Join Uncharted at the NAVC HiVE in Minneapolis this June for our Conflict Management Essentials workshop. This one-day, interactive training, available on June 15 or 16, equips veterinary professionals with practical tools to handle workplace conflicts effectively, improve team collaboration, and create a positive work environment. Don’t miss this chance to enhance your conflict resolution skills. Register now at https://unchartedvet.com/conflict-management-training-navc-hive. 🌟 Unlock Success with an Uncharted Membership! As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. Since 2017, Uncharted Veterinary Conference has empowered over 1,000 veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    58 m
  • 289 - Do Wellness Plans Make Sense For You

    289 - Do Wellness Plans Make Sense For You
    May 29 2024
    Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitations. Despite offering CareCredit, Scratchpay, and VetBilling, many clients still face challenges. The burning question: How do we design wellness plans in a way that is not going to make my team or my doctors lose their ever-loving minds? Practice Management super nerd, Stephanie Goss and Shawna Castillo offer their perspectives on this subject. This week's episode of the Uncharted Veterinary Podcast is brought to you by Otto. Shawna Castillo, with her 20 years of experience in the veterinary and animal health space, brings a wealth of knowledge to this topic. As a leader in people, processes, and technology, Shawna excels in influential team leadership, process improvement, client retention strategies, and customer success enablement. At Otto, she oversees the Care Memberships program, helping veterinary hospitals boost their economy, client retention, team efficiencies, and patient outcomes. Shawna's passion for understanding human and animal motivators and her love for using technology to strengthen the bond between pets, their owners, and veterinarians, makes her the perfect guest for this mailbag. Stephanie and Shawna discuss the need for care plans, enabling pet parents, especially younger generations, to afford preventative care through manageable monthly payments. They discuss key factors to consider when designing care plans and strategies to overcome common barriers from associate DVMs, team members, and clients. Shawna's insights offer invaluable guidance for veterinary practice managers and leaders looking to implement effective wellness plans without overwhelming their teams. Let's get into this episode... ADDITIONAL RESOURCES Otto Care + Uncharted Deal: https://otto.vet/uncharted/ Referenced Article: https://www.avma.org/news/turn-data-when-decisions-get-tough UVP 233 - Vet vs. Wellness Plans: https://unchartedvet.com/vet-vs-wellness-plans/ UPCOMING EVENTS ⚓ Dive into the Uncharted Medical Director Summit! Discover a realm designed for medical directors aspiring to elevate their roles. Join us for a one-day virtual summit packed with engaging sessions and workshops led by industry experts. Enhance your leadership impact, overcome challenges in team management, and boost clinical excellence and practice efficiency. Don’t miss this opportunity to transform your practice. Reserve your spot today at https://unchartedvet.com/uncharted-medical-director-summit-2024/ ⚓ Boost Your Conflict Management Skills at NAVC HiVE with Uncharted! Heads up, Minneapolis! Uncharted is hosting an essential conflict management workshop at the NAVC HiVE this June. Our Conflict Management Essentials training is perfect for veterinary professionals eager to create a peaceful work environment. This one-day, interactive training is available on two different dates for your convenience. Explore the roots of conflict, develop emotional intelligence, and learn effective communication strategies. Seize this opportunity to strengthen your team and enhance your practice's conflict resolution skills. Register now and join us at NAVC HiVE: https://unchartedvet.com/navc-hive-conflict-management-training
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    1 h y 3 m
  • 288 - Does Anyone Care About The Details

    288 - Does Anyone Care About The Details
    May 22 2024
    A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Podcast, Practice Management expert Stephanie Goss and Dr. Andy Roark tackle their shortest mailbag question ever: does anyone care about the details? Together, they work through the headspace behind this question, discussing the complexities of veterinary medicine and how to foster honest conversations that lead to accountability. From fecal loops to technician tasks to tardiness, Dr. Andy Roark and Stephanie Goss walk through real-life examples, offering valuable action steps to help the team understand why the details matter. Let's get into this episode... LINKS 🌟 Join us for the Uncharted Medical Director Summit! https://unchartedvet.com/uncharted-medical-director-summit-2024/ This immersive one-day virtual event is tailored for medical directors seeking balance in their roles while positively impacting their teams and patients. Led by experienced speakers, our interactive workshops provide actionable insights on team management, clinical practice, and leadership. Connect with peers, gain valuable knowledge, and get re-energized to lead your team effectively. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today. 🌟 Join Us for Conflict Training at HiVE in Minneapolis! https://unchartedvet.com/uncharted-medical-director-summit-2024/ On June 15 and 16, 2024, Uncharted is bringing immersive conflict management training to HiVE Minneapolis. This one-day event will equip veterinary leaders and team members with essential tools to handle conflict, navigate difficult conversations, and improve team collaboration. Spend a day developing real conflict management skills and connect with fellow practice managers or vet nurses and techs. Empower your veterinary career with the skills to confidently manage workplace conflicts and create a positive work environment. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    55 m
Economía
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Imagen de perfil para Heidi

No soapbox?

I was really hoping Stephanie would talk more about her list of action steps! Also, would it be possible to link the Banfield study you mentioned?

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