• The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172

  • Jun 25 2024
  • Duración: 32 m
  • Podcast

The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172  Por  arte de portada

The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172

  • Resumen

  • 🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    1:52 The personal and emotional of insurance

    6:28 Emotional Intelligence

    8:56 Personal Growth

    13:17 Customer Culture in Operational Companies

    20:52 Human Connection In Business

    22:57 1st Class Lounge

    27:53 Which is better? Established customer culture or greenfield?

    30:17 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

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    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Michael LinkedIn: https://www.linkedin.com/in/michaelcmattson/

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