• The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

  • Jul 23 2024
  • Duración: 37 m
  • Podcast

The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

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  • 🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    1:27 What is Epochal Growth?

    3:11 The purpose of leadership in customer experience

    5:48 How to create the RIGHT kind of CX team

    11:00 Why is the front line undervalued

    15:17 The reality of being a woman in the tech and CX space

    18:22 How to make the workplace better for women in tech and CX

    23:50 1st Class Lounge

    29:10 Helping underrepresented roles be able to attend industry events

    34:24 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Sarah LinkedIn: https://www.linkedin.com/in/sarah-caminiti-5827b784/

    Epochal Growth Podcast: https://www.epochaloperations.com/epochal-growth
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