Every now and then on the podcast, we reach out to our community to ask what you would like to hear from us. In today's episode, I address a question from one of our long-time listeners: What are my favourite legal documents to design?

Today I’m diving into one of the aspects of my work that truly sets my soul on fire—drafting client service agreements for small business owners. So join me as I take you through the intricacies of legal agreements and why the client service agreement holds a special place in my heart.

The Joy of Designing Client Service Agreements

You can call it anything you like - a design agreement, styling agreement, client service T's and C's - but client service agreement lays out the terms that a business issues when they're working with their client. Essentially, it's the agreement that a business enters into with its clients, setting the stage for a smooth, professional relationship. I relish the opportunity to dive deeply into a business when crafting these agreements. It's not just about the legal text; it's about creating a document that aligns perfectly with the unique workings of each business. This detailed approach allows us to address pain points and set client expectations - and I just love collaborating with my clients to ensure their business is protected.

The Process and Impact

As I’ve mentioned many times before, my process is very client-centric. I take the time to ask my clients essential questions about their operations—everything from project timelines to payment terms. This helps me ensure that the client service agreement covers all bases and shields the business from potential issues.The real and lasting impact happens when a business owner feels secure, knowing they’re protected legally and they can focus on their core activities.

Implementation and Lasting Success

One of the most important aspects of this process is the implementation of these agreements. It's not enough just to have the document; the business needs to know how to use it effectively. This includes understanding how to incorporate it into their processes and systems. I even go as far as reviewing the communication that will accompany the agreement to clients, ensuring every aspect is finely tuned. The goal is for the client to feel confident and self-sufficient in using these documents, and the privilege of enriching lives through these crafted agreements is central to why I do what I do.

Now that I’ve talked you through what brings me the most joy in my business, I’d love to hear from you about what your favourite part of your business is. And if you’re not quite sure, this might be your little nudge to give it some thought and to lean into doing more of what you love.

LINKS:

Previous episode mentioned: Legals By Design® - I am thrilled to share this with you

Episode Website:

https://tmsolicitor.com.au/these-are-my-favourite-legals-to-design

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