December 12, 2025: When cloud platforms like AWS and Azure experience outages, hospitals across the country feel the impact. But are healthcare organizations truly prepared for these disruptions? Charles Knight, Founder of EHC Consulting, explores the critical gaps in healthcare's cloud resilience strategies. From understanding single points of failure to running actual failover tests, this conversation reveals why documentation and operational readiness matter just as much as technical redundancy.

Key Points:

• 04:09 Challenges in Disaster Recovery and Documentation
• 16:14 Phishing and Cybersecurity Concerns
• 21:30 Thanksgiving Food Favorites

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December 10, 2025: Leigh Williams, VP and CIO at Augusta Health, shares how a 255-bed independent community hospital is reimagining care through strategic EHR transformation. In this conversation, Leigh discusses leading a MEDITECH Expanse implementation while maintaining deep community ties through comprehensive health needs assessments and patient advisory groups. She reveals how independence enables data-driven, nimble decision-making tailored to local populations, from mobile clinic initiatives to COVID response strategies. Leigh also explores leveraging emerging technologies to scale workforce capabilities, reduce operational costs, and improve the digital workday for every team member.

Key Points:

• 02:01 EHR Implementation and Challenges
• 04:47 Innovative Strategies for Rural Healthcare
• 12:13 Leveraging Emerging Technologies
• 16:23 Advice for Healthcare Leaders

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As 2025 comes to a close, we reflect on the transformative conversations that shaped healthcare leadership this year. From finding courage in uncertainty to leading with empathy in high-stakes environments, these moments reveal what it truly means to flourish. Healthcare leaders shared how they navigate daily alignment, build trust through authentic presence, and create cultures where growth isn't optional—it's essential. Whether you're managing digital transformation, building cross-generational teams, or simply trying to stay grounded amid constant change, these insights remind us that leadership isn't about perfection. It's about showing up with curiosity, courage, and the empathy that changes everything.

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December 8, 2025: Healthcare systems are drowning in administrative calls while patients struggle with fragmented portals and coordination nightmares. Will Akers, Chief Strategy Officer from Switchboard, MD, joins Bill Russell, Sarah Richardson, and Drex DeFord to unpack a stunning reality: 25-40% of health system calls are simple scheduling requests that could be automated today. Drawing from his experience having children in both Hong Kong and the US healthcare systems, Will reveals stark efficiency gaps costing patients time and money. The conversation explores why seniors spend three weeks yearly on healthcare logistics, how multiple portals create care coordination chaos, and practical automation strategies that could transform contact centers while improving patient access for vulnerable populations.

Key Points:

• 02:06 Healthcare Experiences Abroad vs. US
• 09:55 Technology in Healthcare Communication
• 16:44 Patient-Centric Healthcare Solutions
• 22:52 Thanksgiving Traditions

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December 4, 2025: Candice London, SVP of Client Success at Clearsense, shares the unfiltered truth about her transition after 20 years in health systems. She reveals why the move was more humbling than she expected, the mindset shifts that made the difference, and the one critical mistake healthcare organizations keep making with digital transformation. If you've ever wondered whether you could make the leap to trying something new—or why your latest technology implementation isn't solving the problems you expected—this conversation offers rare insights from someone who's lived on both sides of the table.

Key Points:

• 05:35 Misconceptions in Digital Transformation
• 08:24 Candice's Advice for Career Transitions
• 13:18 Balancing Work and Life as a Leader
• 14:23 Conclusion and Final Thoughts

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December 1, 2025: As AI tools rapidly transform healthcare IT workflows, leaders face an unexpected challenge: what happens when your team becomes dramatically more productive? Bill Russell, Drex DeFord, and Sarah Richardson explore the productivity paradox hitting healthcare organizations—when AI enables staff to accomplish in hours what once took weeks, do you need fewer people or different approaches? From closing open positions to managing "cozy" employees who've mastered automation, they debate real strategies for navigating this shift. Whether you're a process-driven leader or innovation-focused builder, this discussion reveals how AI is forcing healthcare IT to rethink staffing, workflow waste, and organizational culture before it's too late.

Key Points:

• 02:56 AI in the Workplace: Efficiency and Challenges
• 17:15 Leadership Styles and AI Integration
• 20:33 Approaching the AI Wave
• 26:23 Balancing Leadership Styles
• 32:11 End-of-Year Reflections and Predictions

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November 24, 2025: Healthcare organizations are drowning in applications they can't even inventory, especially after mergers and acquisitions. But the real shock comes when they try to access archived data years later. Dave Dyell, Managing Partner at Innovative Consulting Group, reveals why cloud storage fees are forcing health systems to rethink their entire archiving strategy, particularly for medical imaging. With AI initiatives on the horizon, the way you archive data today determines whether you can afford to use it tomorrow. Learn why strategic planning for data archiving isn't optional anymore—it's the difference between controlling costs and watching them spiral out of control.

Key Points:

• 03:12 Archiving and Data Management
• 09:30 On-Prem vs Cloud Storage
• 18:33 Future Strategies and Conclusion

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November 21, 2025: What if your organization could reclaim millions of dollars just by rethinking processes you already have in place? Bill Willis, CTO of IDMWORKS, discusses the hidden costs plaguing healthcare IT, from runaway cloud storage bills to the shocking economics of password resets. Discover why identity management isn't just a security issue but a massive financial opportunity, how HR-IT integration is transforming onboarding from a week-long wait to day-one productivity, and why the cybersecurity crisis isn't really about technology at all. With real-world examples showing $2.5M to $5M in annual savings, this episode delivers the business case healthcare leaders need to drive change in 2026.

Key Points:

• 01:06 Boston City Tour Highlights
• 02:36 Discussion on AI and Cloud Costs
• 10:05 Cybersecurity and Identity Management
• 19:12 Operational Efficiency and Cost Savings

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