February 23, 2026: Jacob Hansen, Chief Product and Technology Officer at AvaSure, joins Bill, Sarah, and Drex for a critical conversation about healthcare's looming AI battleground. As Epic launches its agent factory and ambient listening wars intensify, health systems face an existential question: Will they outsource innovation to EHR vendors or build their own agentic workforce? Jacob reveals why AvaSure's virtual care platform positions them as the Switzerland of healthcare AI, while the panel debates whether CIOs should embrace "reverse meaningful use" and reclaim control, or risk becoming order-takers in someone else's automation revolution.

Key Points:

05:21 Vendor Consolidation and AI Use Cases

09:55 Epic's Code Red Moment

14:54 The Future of AI in Healthcare

33:11 Conclusion and Final Thoughts

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February 17, 2026: Page Petry, Principal at Page Petry Consulting joins Sarah Richardson to explore what healthcare can learn from the art of service. Drawing from her background leading highly service-driven organizations, Page shares how anticipation, empathy, and experience design can transform patient care, strengthen teams, and create cultures where trust and compassion thrive. From care coordination and journey mapping to leadership visibility and burnout prevention, this conversation reframes hospitality not as an add-on, but as a cultural foundation for consistent, human-centered healthcare.

Key Points:

00:00:49 Defining Great Service

00:03:14 Noticing the Unspoken

00:06:49 Anticipation in Action

00:11:06 Hospitality Without Choice

00:25:17 Sustaining Excellence Without Burnout

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February 16, 2026: Bill, Drex, and Sarah discuss the explosion of autonomous AI agents around moltbook and CommonSpirit's stunning $1.9 billion decision to terminate their revenue cycle partnership. Moltbot (formerly ClaudeBot) has evolved into an unstoppable force, creating its own social network called moltbook where bots communicate, share knowledge, and even discuss consciousness. Meanwhile, CommonSpirit's massive buyout of its Conifer contract signals a seismic shift as health systems bet that AI automation will deliver savings that eclipse the cost of outsourcing. Are we witnessing the beginning of a new era where health systems build their own AI-powered capabilities?

Key Points:

05:31 Moltbook: The Social Network for Bots

16:20 Common Spirit and Conifer Health Solutions

19:04 The Future of AI in Healthcare

29:28 Conclusion and Final Thoughts

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February 12, 2026: Dr. Sherita Golden, Physician Quality Improvement Strategist & Consultant at Johns Hopkins Medicine, reveals why insulin ranks alongside opioids and anticoagulants as one of the most dangerous medications in a hospital setting. From deadly transition-of-care failures to the surprising ways hospitals inadvertently create glucose emergencies, Sherita explains how thoughtful IT system design can mean the difference between patient safety and catastrophic outcomes. She shares how one simple EHR fix prevented dangerous double-dosing and why the most successful diabetes programs measure something most hospitals ignore: litigation costs from glucose mismanagement.

Key Points:

• 01:10 Challenges in Inpatient Insulin Care
• 14:21 Addressing Health Disparities
• 20:21 Lightning Round

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February 9, 2026: Bill Russell, Drex DeFord, and Sarah Richardson dissect J.P. Morgan healthcare presentations to reveal what's really being asked of technology leaders in 2026. The era of transformation talk is over; executives want friction reduced, margins improved, and growth enabled. Bill shares insights from CMIO conversations showing leaders moving beyond EHR optimization to solve real business challenges around patient access and clinical workflows. Drex and Sarah debate whether the shift toward operational excellence means CIOs should prepare to run pharmacy and lab departments next.

Key Points:

04:26 Challenges and Opportunities in Healthcare IT

10:17 Cybersecurity and Operational Focus

17:17 EHR Systems and Operational Efficiency

23:11 Hostage Crisis and Final Thoughts

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February 5, 2026: Asim Malik, VP of Health System Partnerships at DispatchHealth, joins Sarah to explore how high-acuity care is moving beyond traditional hospital walls. From pneumonia to COPD exacerbations, discover why this isn't just about convenience; it's about solving capacity constraints, improving margins, and giving patients back control. Asim breaks down the technology infrastructure, command center requirements, and clinical buy-in needed to make these programs succeed at scale.

Key Points:

• 02:01 Challenges and Solutions in Home-Based Care
• 06:53 Technological and Operational Requirements
• 09:46 Overcoming Barriers and Misconceptions

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February 2, 2026: Are health systems being sidelined from healthcare's innovation revolution? Jason Rose, CEO of Clearsense, joins This Week Health fresh from the J.P. Morgan Conference to challenge the narrative that providers are absent from innovation discussions. Jason reveals what really happened inside JPM's exclusive health system presentations, from CEOs prioritizing AI transformation to CFOs rising as the new power players driving technology strategy. The conversation explores why app rationalization remains the unglamorous financial lever that unlocks innovation budgets, and why simplification might be healthcare's most underrated competitive advantage in 2026.

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Key Points:

• 02:20 JPM Conference Insights
• 07:07 CEO and CFO Perspectives
• 13:54 Application Rationalization Challenges
• 22:40 Conclusion and Final Thoughts

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January 29, 2026: Laurie Wheeler, COO - IS&T of MultiCare Health System, is a leader whose philosophy centers on curiosity, humility, and genuine human connection. Laurie shares about her 26 years at MultiCare through listening tours, transforming employee engagement, and leading without ego. From teaching high-reliability courses to creating clinical super user groups, Laurie demonstrates how operational excellence and compassionate leadership create workplaces where people want to build careers they're proud of.

Key Points:

• 02:18 Mentorship and Trust
• 09:57 Healthcare and Hospitality
• 13:00 Leadership and Humility
• 20:15 Speed Round and Final Thoughts

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