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Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of customer education and digital customer success.

Topics in this Episode:

• 03:00 - From swim coach to software
• 05:19 - Higher education and academic technologist
• 06:59 - Joining Heap and instructional design
• 10:26 - Connecting the dots in scaling functions
• 12:26 - Data management during mergers
• 15:15 - Adapting with a growth mindset
• 19:49 - Practical use of AI in the workplace
• 31:45 - Future of customer education and AI
• 39:54 - Enhancing automation with AI

Enjoy! I know I sure did...

Eric's LinkedIn: https://www.linkedin.com/in/ericmistry/

Resources:

• Meco App for collating newsletters
• Tim Ferriss Show
• Range by David Epstein
• Million Dollar Weekend by Noah Kagan
• Imaginable by Jane McGonigal
• Before the Coffee Gets Cold by Toshikazu Kawaguchi

Shoutouts:

• Joe Ryan (Customer Education Weekly)
• Shannon Howard

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This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.

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Lifetime Value Media
Lifetime Value aims to serve the audio/video content production and editing needs.

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The Digital Customer Success Podcast is hosted by Alex Turkovic