In this episode, you’ll hear from Brent Bazin, Corporate Service Manager at Young’s Equipment, to learn how they have fully customized our inspection program to fit their customers’ distinct needs with specialized inspection forms for their shop, fleet, internal, quick, full, and on farm inspections and appraisals.

Young’s Equipment represents Case IH, MacDon, and Vermeer brands with 9 locations in Saskatchewan. Their headquarters is in Regina, Saskatchewan. 

In this episode, you’ll hear from Les Burbidge at Vater Machinery, to learn how they are using inspections to give customers a better understanding of what needs to be serviced on their machines while eliminating technician subjectivity on tractor and combine inspections.

Vater Machinery represents New Holland, JCB, MacDon, Flexicoil and Polaris brands with 3 locations in South Australia. Their headquarters is in Saddleworth, South Australia. 

In this episode, you’ll hear from Mick Lewton, Director of Parts and Service at Plains Ag, to learn how they are using machine inspections across 16 locations to build a culture of co-equipment management and better care for their customers.

Plains Ag represents Case IH, New Holland, Bobcat, and Kubota brands with 16 locations in North Dakota, Montana, Colorado, and Kansas. 

In this episode, you’ll hear from Mark Kanarowski (Parts and Service Manager), Kate McDonald (Service Manager), and Kurt Kohn (Service Manager), at Swiderski Equipment to learn how they are training their technicians to be their best customer advocates through the use of machine inspections, regularly turning $200 fixes into $9,000 repairs.

Swiderski Equipment represents New Holland Ag and CE, Massey Ferguson, Gleaner, Bobcat, and Kioti brands with 5 locations in Wisconsin. Their headquarters is in Mosinee, Wisconsin. 

In this episode, you’ll hear from Jeff Reeter, Corporate Service Director at Jenner Ag, to learn how they maximized their overall dealership organization, efficiencies, customer service, and trade-in process by transitioning from paper to electronic inspections.

Jenner Ag represents Case IH, Kubota, Land Pride, and MacDon brands with 3 locations in Illinois. Their headquarters is in Harristown, IL. 

In this episode, you’ll hear from Josie Sisler, CEO, Ben Geiger, Complex Service Manager, and Sam Funston, Complex Service Administrator, at Delta Power to learn how they took a 1 store inspection program to an 11 store success with millions of incremental parts and service revenue earned in 2020. 

Delta Power represents Case IH, New Holland AG, Can-Am, Skidoo, SeaDoo, and Kobelco brands with 11 locations in Ontario, Canada. Their headquarters is in Exeter, Ontario. 

In this episode, you’ll hear from Chris Sutton, Corporate Product and Support Manager at AdvanceQuip in New Zealand, to learn how they are setting an industry standard on the customer experience in New Zealand with consistent, high-quality inspection reports every time they have eyes on a machine.

AdvanceQuip represents Case CE, ASV, Iveco, and Astra brands with 3 locations in New Zealand. Their headquarters is in Gore, Southland. 

In this episode, you’ll hear from Tyler Ranck, Parts and Service Director, and Angela Brian, Business Analyst, at Hoober, to learn how we have helped them tightly integrate their inspection, opportunity management, and service delivery processes into a single workflow that is supported jointly by an integration between the Activate Customer’s solution and their Dealer Business System.

Hoober represents Case IH, JCB, and Kubota brands with 10 locations in Delaware, Maryland, Pennsylvania, and Virginia. Their headquarters is in Intercourse, Pennsylvania.