In February’s episode of Unboxing Logistics, Tim Ranagan sits down with Lori Boyer to discuss what she’s hearing from industry leaders at events like RILA and Manifest. Their conversation focuses on how ecommerce teams are building with disruption in mind.

This year, supply chain leaders are learning to expect the unexpected.

Lori explains that disruption no longer feels temporary. Instead, “It’s the baseline.” So rather than waiting for conditions to stabilize, organizations are designing operations around uncertainty.

She points to data from the 2026 Thomson Reuters Global Trade Report showing that supply chain management has become the number one business concern for enterprise organizations, nearly doubling since last year’s report.

AI was a hot topic at RILA and Manifest last year, and that pattern continued in 2026. But the tone has shifted; earlier excitement around flashy demos has given way to a more practical mindset.

As Lori puts it, “AI is only of interest to people when it can show tangible, real-life returns.”

As she spoke with logistics professionals at the events, she noticed that teams that are considering AI solutions are asking tougher questions about cost savings, decision support, and measurable outcomes.

Another recurring theme in Lori’s conversations was frustration with overloaded tech stacks—solutions that don’t work together, don’t solve the right problems, and ultimately create “tech stack fatigue.”

Her advice is straightforward: “Get your basics down.”

She continues, “You have to start with the problem… then find a tool. Don’t get a tool of any sort and just try to fit it into your company.”

1. Connect with Tim on LinkedIn: https://www.linkedin.com/in/tim-ranagan-mba-2717bb125/
2. Connect with Lori on LinkedIn: https://www.linkedin.com/in/loribboyer/
3. Visit EasyPost’s website :https://www.easypost.com/

In this episode, Joe Dieter joins Lori Boyer to explore the complexities of enterprise-level shipping and show how EasyPost Enterprise can help.

Joe explains a common misconception: “When people think of enterprise shipping, they assume [it refers to] someone doing lots of volume. … But the reality is, volume is just one component. [What matters more] is enterprise-grade complexity.”

Enterprise-grade complexity can look different for every business, but Joe shares some common examples of the challenges EasyPost’s enterprise shippers face:

1. Time to label is too slow
2. Adding new carriers is difficult and time-consuming
3. Support costs are piling up
4. Shipping software can’t keep up with growth
5. Various systems don’t integrate smoothly
6. You’re seeing too many exceptions

EasyPost Enterprise is a “high-performance shipping engine” designed to address the complexities described above.

Its features include business rules, low-code functionality, multi-carrier automation, label and forms automation, branded tracking notifications, and insights from the industry’s most reliable shipping AI.

But one of the most important benefits is the 24/7 support. Because as Joe puts it, “Support matters when you're an SMB online seller. But if you become an enterprise-grade shipper, support becomes everything.”

Luma AI is like a shipping professional in your pocket—it provides insights and advice based on EasyPost’s vast store of shipment data and your own shipping history. And now, Luma AI can be accessed through EasyPost Enterprise.

Joe shares one example of Luma AI’s precision: “[Luma might] recommend [that] for two-day shipping down to the southwest part of the U.S., you switch from this carrier and service level over to this carrier and service level.”

“And Luma AI tells you [that] you will literally save 25% in costs and over 30% time in transit if you make this exact carrier and service level switch.”

1. Connect with Joe on LinkedIn: https://www.linkedin.com/in/joe-dieter/
2. Learn more about EasyPost Enterprise: https://www.easypost.com/products/enterprise/
3. Visit EasyPost’s website: https://www.easypost.com/

Numbers are critical in the logistics industry, but focusing too much on deadlines, quotas, and revenue can cause leaders to overlook what really matters: relationships.

In this episode, Marty Johnson and Fahim Mojawalla from AYM High Consultants share how they prioritize long-lasting relationships with both clients and team members. Listen to learn why they believe relationships beat transactions—every time.

Transactions are a normal (and important) part of business; without them, no company could ever stay afloat. But Fahim warns that having an overly transactional mindset isn’t the best path to growth.

He shares a phrase he coined: “Relationships reap real results regardless of recessions.”

Marty adds, “Customer is a very transactional word,” explaining that he and Fahim prefer to use the words guest or client. “A guest is someone you welcome into your space. … And a client is someone with whom you have a relationship that you do business [with] over and over again.”

Marty and Fahim have a simple goal: “We want to go from satisfied guest to loyal advocate.”

They point out that shipping is often seen as mundane, especially from a consumer’s point of view. But when a business takes the time to understand its client’s needs, the shipping experience becomes enjoyable and memorable.

The result? “They're going to go out and tell all their friends and family, wow, I just had a great time shipping a package. … People are then talking about it and … coming in to experience what you have to offer.”

When hiring, personality comes first for Marty and Fahim. As Marty explains, “[We] hire the smile, train the skills. … Personality has to be number one; heart, authenticity, care have to be number one.”

Fahim gets even more specific, listing six must-have traits for anyone he hires. “So there are six qualities … being hungry, humble, coachable … intelligence, integrity, and enthusiasm. And if you have all six, everything else can be taught in any industry.”

1. Visit AYM High Consultants’ website
2. Connect with Marty on LinkedIn
3. Connect with Fahim on LinkedIn
4. Top logistics trade shows of 2026