Imagine getting handed a project of sifting, sorting and organizing over 10,000 emails 😮

As a web design business owner, that probably sounds like a nightmare. But there are people in the world who actually enjoy this type of work. And for creatives, they are a DREAM to partner up with and hire.

This is the story of how Jess Lindgren began working with online-entrepreneur legend Pat Flynn.

He was drowning in over 10,000 emails, and needed, not only ongoing virtual assistance support, but someone to organize and address his backlog of inbound email and communication.

After Jess knocked that project out of the park (we dig in to exactly how she did that), she immediately became Pat’s full-time virtual assistant.

Over the years, she’s become a full-blown executive assistant to Pat Flynn; handling all his inbound communication, call scheduling, travel, organization strategy, event assisting him in person at live events for both SPI and his fast-growing passion project Deep Pocket Monster.

In this interview, we get to hear from her side as an organization-loving and biz-supporting virtual/executive assistant.

We dig into:

• The difference between a VA and an EA
• How to find and hire a virtual assistant
• What tasks to hire out first
• How to retain your assistant ongoing
• How to give up control and empower a VA to free your time and mental bandwidth as a creative or owner

And oh so much more.

Head to the show notes to get all links and resources we mentioned, along with a full transcription of this episode at joshhall.co/422

The Simply Profitable Designer Summit "Conversion Fest" is happening March 16-20, 2026!

🎟️ Get your free ticket

Links mentioned:

• See the visual/written version of this
• Subscribe to The Web Design Business Newsletter
• Get your free ticket to the Simply Profitable Designer Summit (March 16-20)
• See my "perfect fit" section design live here

This episode (& newsletter) is presented by 17hats

The Simply Profitable Designer Summit "Conversion Fest" is happening March 16-20, 2026!

🎟️ Get your free ticket

A special interview here for a few reasons:

1. This one is in-person so it has a completely different feel, dynamic and I have to admit, I LOVED it. Definitely inspiring me to do more in-person interviews with local colleagues.
2. My guest (Web Designer Pro member Andy Milligan) just took his agency to 200k+ in revenue in 2025 from 30k in 2024. So massive growth, however, it came at a cost. We dig into the stressful side of quick success.
3. Andy asked awesome questions and we got into some topics I’ve never discussed publicly. Hats off to him for becoming such a great, thoughtful interviewer and host!

Lastly, I should note that I was coming off of a wicked sickness when we recorded so I was not even close 100% but alas, with 3 littles under 7 at home, it’s the usual story during winter 🙂

Head to the show notes to get all links and resources we mentioned, along with a full transcription of this episode at joshhall.co/421

For all links mentioned, head to my new Divi 5 blog post here

I think there’s a misunderstanding of the term “solopreneuer” in that, when you think about that term, you probably think about being “alone.” At least I did.

Until this conversation.

I had a light bulb moment in this chat with Maggie Patterson, author of the book “Staying Solo” with this very idea that you can be a solopreneur while not being an alonepreneur.

Some of the happiest, most balanced and most profitable entrepreneurs and web biz owners I know are somewhere in the middle of alone and owner.

That’s the sweet spot we’re diving into in this one.

Head to the show notes to get all links and resources we mentioned, along with a full transcription of this episode at joshhall.co/420

Watch the video version of this episode.

Join Web Designer Pro® to get your ticket to PRO CON 2026, happening April 17-18!

🔥 Our 2026 Event Sponsors (With Exclusive Deals)

17hats - The CRM I use for proposals, contracts, invoicing, and automations.
👉 https://joshhall.co/17hats
🎁 Get a 7-day free trial + my quote, contract & invoice template automatically added to your account

SiteGround - The hosting company I’ve trusted for all my websites since 2015.
👉 https://joshhall.co/siteground
🎁 Get over 80% OFF your first year of hosting

Termageddon - Auto-updating privacy policies that embed easily on your sites.
👉 https://joshhall.co/termageddon
🎁 Get 2 free agency licenses

Local SEO Academy - Web Designer Pro’s “little brother” community focused on Local SEO training & implementation.
👉 https://joshhall.co/lsa
🎁 Get 50% OFF your first month

Design Day Blueprint - Bailey Collins’ proven system for launching a “Website in a Day” model (500+ students!).
👉 https://joshhall.co/ddb
🎁 Get 10% OFF + the bonus Brand Day module ($500 value) for free

WP Umbrella - The WordPress site management tool making serious waves inside my community.
👉 https://joshhall.co/umbrella
🎁 Use code JoshHallWPU for a FULL extra month free (on top of their trial)

Affiliate Disclaimer: These links above are affiliate links. I only partner with tools and programs I personally use, trust, or recommend.

I’m not gonna lie…I needed this chat. In an era where there’s so much emphasis on growth plans (like SEO, CRO, Email Marketing, Ads, Social, etc), it’s easy to second-guess yourself or just abandon web design completely if you prefer to just build awesome websites and support that work.

Well good news, just offering high-converting web design + hosting and maintenance plans is still a VERY VIABLE model in 2026 and beyond.

Jake Kramer of Artillery Media (along with many members in my community Web Designer Pro) are proof.

Jake and his partner John, along with their lean team, are currently hosting and maintaining 500+ websites with their plan, using the same toolstack I’ve been using since 2015. Divi website builder + SiteGround hosting.

We get into how they’re running and managing things practically in this one so if you’re interested in simply designing sites and supporting clients month to month but not becoming a full stack digital marketing agency, this one’s for you.

Note: I don’t disparage anyone wanting to get into growth plans or digital marketing, and that is a faster path to revenue growth but if you’re more in the “slow and steady” camp, and you’re ok with delayed gratification, website design + hosting and maintenance plans are still a great way to go.

Head to the show notes to get all links and resources we mentioned, along with a full transcription of this episode at joshhall.co/419

Get your free ticket to the SEO Surge Summit here:

joshhall.co/surge

It's going down Feb 24-26