In this episode of the Wake Up Eager Workforce podcast, Suzie Price sits down with Rene Critelli, Employee Success Manager at HUB International, to explore the leadership strategies that drive employee engagement and retention. Rene shares her journey, leadership tips, and how HUB International fosters a thriving, entrepreneurial culture even as it grows into a global powerhouse.

Overview of Episode #119 ---

• The Journey to Becoming an Employee Success Manager at HUB International
• Five Leadership Actions that Lead to Employee Success
• How and Why They Use TriMetrix in Hiring, Coaching and Team Building
• The One Thing Leaders Can Do That Makes the Biggest Difference in Employee Success

Episode 119 of the Wake Up Eager Workforce podcast, Suzie Price interviews Rene Critelli, an Employee Success Manager at HUB International, who offers insightful advice on leadership and employee engagement. Rene discusses her unique role, emphasizing the importance of leadership development and how HUB International uses tools like Trimetrix to enhance hiring, coaching, and team building.

She highlights key leadership actions that contribute to employee success, including the significance of personalized communication, creating a feedback-rich environment, and maintaining an entrepreneurial spirit within a large organization.

Rene also shares how HUB's decentralized approach and commitment to integrity and growth have fostered a culture that supports continuous learning and community involvement. The episode provides practical takeaways for leaders looking to improve employee retention and engagement.

In this episode:

[00:04:52] Suzie on the job title of Employee Success Manager

[00:05:32] Rene shares what led her to this role and more on her career journey to HUB International.

[00:08:25] Rene on her top focus of leadership development, because that's really where she feels that most of that employee experience and retention trickles down from.

[00:12:31] Suzie shares outsiders perspective on HUB International's entrepreneurial, high energy workplace.

[00:16:42] Rene on appreciating HUB's decentralized approach, where each region can operate autonomously.

[00:20:43] Rene on importance of talking to your employees and really getting to know them on a personal level.

[00:24:59] Suzie and Rene discuss the ideal meeting cadence and how this differs among employees.

[00:26:26] Rene speaks on HUB International's employee recognition program.

[00:35:40] Rene on using the side-by-side reporting during onboarding, particularly with the producer and account manager relationship,

[00:45:14] Rene chats about her non-profit and volunteer passions.

[00:52:11] Susie asks Rene who has been the most influential individuals in her career progression.