In this episode, host Ann discusses the topic of making mistakes as a paralegal and how to handle them. She emphasizes the importance of acknowledging and assessing the mistake, notifying the attorney, fixing the mistake, and reflecting and learning from it. Pearson shares a cautionary tale of a secretary who tried to hide a mistake and the negative consequences that followed.

• Mistakes happen to everyone, even attorneys, and it's important to acknowledge and address them rather than trying to hide or cover them up.

• When a mistake occurs, it is crucial to assess how it happened and take responsibility for it. Avoid making excuses or blaming others.

• Communicating the mistake to the attorney should be done with honesty, professionalism, and a focus on potential solutions.

• Fixing the mistake may involve correcting documents, amending filings, or taking immediate steps to mitigate the impact on clients or cases.

• Reflection and learning from the mistake is essential to prevent similar errors in the future. Consider implementing workflows or procedures to avoid repeating the same mistakes.

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