The Design of Everyday Things
Revised and Expanded Edition
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Narrated by:
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Neil Hellegers
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By:
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Don Norman
About this listen
Design doesn't have to be complicated, which is why this guide to human-centered design shows that usability is just as important as aesthetics.
Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious - even liberating - audiobook, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization.
The Design of Everyday Things shows that good, usable design is possible. The rules are simple: make things visible, exploit natural relationships that couple function and control, and make intelligent use of constraints. The goal: guide the user effortlessly to the right action on the right control at the right time.
The Design of Everyday Things is a powerful primer on how - and why - some products satisfy customers while others only frustrate them.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2013 Don Norman (P)2018 Hachette AudioListeners also enjoyed...
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Critic reviews
"Even classics can be updated and improved.... Highly recommended." (Choice)
"This book changed the field of design. As the pace of technological change accelerates, the principles in this book are increasingly important. The new examples and ideas about design and product development make it essential reading." (Patrick Whitney, dean, Institute of Design, and Steelcase/Robert C. Pew professor of design, Illinois Institute of Technology)
"Twenty-five years ago The Design of Everyday Things was instrumental in orienting my approach to design. With this latest revised and expanded edition, Don Norman has given me a host of new ideas to explore as well as reminding me of the fundamental principles of great and meaningful design. Part operating manual for designers and part manifesto on the power of designing for people, The Design of Everyday Things is even more relevant today than it was when first published." (Tim Brown, CEO, IDEO, and author of Change by Design)
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Jeff Hawkins, the man who created the PalmPilot, Treo smart phone, and other handheld devices, has reshaped our relationship to computers. Now he stands ready to revolutionize both neuroscience and computing in one stroke, with a new understanding of intelligence itself.
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Epiphany
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Borrowing Brilliance
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As a former aerospace scientist, Fortune 500 executive, chief innovation officer of two major companies, inventor and software entrepreneur, David Murray has made a living by coming up with new and innovative ideas. In Borrowing Brilliance he explains the origins and evolution of a business idea by showing you how new ideas are merely the combination of existing ideas.
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Really good but...
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The Great Mental Models
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A dissapointing debut
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Inspire system thinking with informative examples
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High-Tech, High-Touch Customer Service
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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This is the book that cracks the code!
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Jeanne Liedtka and Tim Ogilvie educate listeners on one of the hottest trends in business development: "design thinking", or the ability to turn abstract ideas into practical applications for maximal business growth. Jeanne Liedtka's recent book, The Catalyst: How YOU Can Lead Extraordinary Growth, was named a Top Innovation and Design Thinking Book by Business Week. Tim Ogilvie has been hailed as a visionary for his pioneering contributions to service innovation, business model innovation, and customer experience design.
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Audiobook requires regular book
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This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines - called kata - that power its success with continuous improvement and adaptation.
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This is NOT an entry level book.
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In The Second Machine Age, Andrew McAfee and Erik Brynjolfsson predicted some of the far-reaching effects of digital technologies on our lives and businesses. Now they’ve written a guide to help listeners make the most of our collective future. Machine | Platform | Crowd outlines the opportunities and challenges inherent in the science fiction technologies that have come to life in recent years, like self-driving cars and 3D printers, online platforms for renting outfits and scheduling workouts, or crowd-sourced medical research and financial instruments.
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Both How AND Why for Techies
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Artificial intelligence is changing our world faster than we can imagine, and it will impact every area of our lives. And this is happening whether we like it or not. You might have heard that many jobs will be replaced by automation and robots, but did you also know that at the same time a huge number of new jobs will be created by AI? This book covers many fascinating and timely topics related to artificial intelligence, including: self-driving cars, robots, chatbots, and how AI will impact the job market, business processes, and entire industries, just to name a few.
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Completely useless
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In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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If you are a CXer, you have to read/listen to it
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Intuition Pumps and Other Tools for Thinking
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Over a storied career, Daniel C. Dennett has engaged questions about science and the workings of the mind. His answers have combined rigorous argument with strong empirical grounding. And a lot of fun. Intuition Pumps and Other Tools for Thinking offers seventy-seven of Dennett’s most successful “imagination-extenders and focus-holders” meant to guide you through some of life’s most treacherous subject matter: evolution, meaning, mind, and free will.
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Loved it, but some philosophy background needed.
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Where Wizards Stay Up Late
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Twenty-five years ago, it didn't exist. Today, 20 million people worldwide are surfing the Net. Where Wizards Stay Up Late is the exciting story of the pioneers responsible for creating the most talked about, most influential, and most far-reaching communications breakthrough since the invention of the telephone. In the 1960s, when computers where regarded as mere giant calculators, J.C.R. Licklider at MIT saw them as the ultimate communications devices.
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Absolutely fascinating and we'll researched
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What listeners say about The Design of Everyday Things
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Carlos Alvarez
- 11-05-19
A must read for every designer
Are you a designer? (of any kind)
If your answer is yes, then you have to read this book.
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1 person found this helpful
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- Kristina R
- 09-17-20
Bit of a weird narration
I decided to switch to the other version of this book after one chapter. the narrator is great, but the editing is a bit off. The end of every sentence speeds up a little bit/is weirdly cut off. There isn't the flow to the narration there usually is on an audiobook.
The book is great though!
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- Sean
- 08-07-23
Approach to Design
Even as a designer, this book gives me a new perspective and angle on design.
For example, a design can change, but the underlying fundamental needs of the user does not.
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- Anonymous User
- 02-15-20
Good Stuff
I wish I had read this years ago when I designing software, systems and databases. I learned most if this out. But there are still some great insights.
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3 people found this helpful
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- Anonymous User
- 05-02-19
Excellent
Amazing and thoughtful implications for psychology, design, engineering, customer service and business management. I was very pleased with this book!
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2 people found this helpful
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- Jamie
- 01-31-20
his voice is so boring
I don't know what it was about this guy but if I wasn't interested in the topic of this book I would have never gotten through it. the book itself is very good and I definitely learned a lot and see/interact with things differently now
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- Anonymous User
- 11-22-20
Did he get paid by the word count?
super long winded. would prefer less wordy explanation. but the information is super valuable .
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- Garrett Sanders
- 12-07-22
Design for a beginner!
Beautiful crafted and easy to digest layout! This book has changed the way I design and lead a team of designers!
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- Tim Rueb
- 03-30-23
I'm adding this to my reread list
Very thought provoking. There are great principles to review and incorporate in everyday design work.
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- Aurelian Cotuna
- 03-25-23
A very interesting book
I had so much fun listening to this book.
Design is fascinating and I think the more you learn about how people came up with the solution to a problem, the more you can understand how the world around us work.
I definitely recommend this book to anyone who want to understand how some of the everyday things were designed and why.
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