The Differentiation Mystery

A worry-free home. A personal living experience. Warm staff. This is Aliviya Rose Manor, headed up by Terrance Schabilion and his wife Wendy. Their small, private community is nestled in a residential neighborhood, creating a comfortable environment and providing socialization and fun. It’s different. Seth Godin Purple Cow different. In their words, “Our home is the right size where our residents feel comfortable and a part of a group.​” In this episode, Terrance and I explore the true meaning of differentiation in the senior care industry, and he sheds light on three marketing differentiation secrets he swears by: 1) the power of Google My Biz, 2) the art of asking for Google reviews, and, 3) a warm cocoon in the shower. Listen to find out more!

Learn about Aliviya Rose Manor: www.aliviyarosemanor.com

Recommended reading: Purple Cow, Seth Godin, https://bit.ly/3J7OJtC

The Automation Mystery

Marketing automation isn’t really about the mechanization of communications, it’s about helping as many families as your community possibly can. There are two universal truths in marketing, says my guest in this episode, Sean Leonard, CEO of ActiveDEMAND:
1) We have too much information; and,
2) Everyone needs help.

With that in mind, our jobs become making marketing better, infusing it with the creativity, inspiration and sense of trustworthiness that helps older adults connect, get help before even having a conversation with a care community and make great decisions about their future care. Yet too often we inadvertently erode trust with inconsistencies in messaging and timing of delivery of communications. Listen in to learn everything from how to build trust at scale to how to make that very first call a win every time.

Follow Sean: www.linkedin.com/in/leonardsean/

Get details on ActiveDEMAND: www.activedemand.com/senior-living/

In this episode, Jenni Bost, Vice President of Marketing with Radiant Senior Living, and I unpack together the proper use of AI in marketing. The story starts with technology preceding artificial intelligence. She and I both believe in first gathering survey and analytic data to identify the types of marketing that have the biggest impact on sales. This data offers guideposts as to where to focus efforts. We discuss how the right marketing automation and CRM software can further strengthen relationships and success rates with prospects. Then we get right down to the nitty gritty on AI: My general stance is AI is the junior copywriter. It’s the marketer’s responsibility to: 1) give the junior copywriter rich topics and data points to start and 2) polish the junior copywriter’s “cruddy first draft” with additional research, quotes and industry insights. People read people, they don’t want to read robots. And Jenni weighs in from there. Have a listen!

Learn more about Jenni and her team: www.radiantseniorliving.com

Read the about the eBook referenced: https://www.bigbuzzinc.com/download-team-alignment-is-the-secret-to-achieving-higher-marketing-outcomes/

Learn more about the marketing automation referenced: www.activedemand.com