Get Out of Wrap - Contact Centre Chat By cover art

Get Out of Wrap - Contact Centre Chat

By: Martin Teasdale
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  • Summary

  • There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
    Martin Teasdale
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Episodes
  • #188 - A Team Leader Day at SSCL

    #188 - A Team Leader Day at SSCL
    Apr 19 2024

    Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.

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    21 mins
  • #187 Chara-Lea Pidduck shares her inspiring story

    #187 Chara-Lea Pidduck shares her inspiring story
    Apr 9 2024

    Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.

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    43 mins
  • #186 - David Holmes author of Leading the Line comes on to chat about the book

    #186 - David Holmes author of Leading the Line comes on to chat about the book
    Mar 15 2024

    David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.

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    45 mins
Management Economics
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