Lee reflects on his recent completion of the London Marathon and shares five key things that helped him achieve this milestone. Lee draws parallels between these lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fuelling, being in the moment, perseverance, support, and training to achieve success.

KEY TAKEAWAYS

• Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance.

• Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions.

• Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way.

• Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation.

• Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success.

BEST MOMENTS

"I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it."

"I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment."

"Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly."

"What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it."

"What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the importance of understanding and meeting the needs of others in conversations. Lee discusses the concept of the three H's - being heard, helped, or hugged - and how individuals typically seek one of these in interactions.

Drawing inspiration from Charles Dewick's book, "Super Communicators," Lee emphasises the significance of recognising what the speaker wants from a conversation to enhance connection. The episode concludes with a reminder to prioritise connection over mere technicalities in conversations.

KEY TAKEAWAYS

• Three H's: The concept of "heard, helped, and hugged" can help tailor interactions to build more connection with others.

• Understanding Identities: Showing different aspects of one's identity can influence the outcome of conversations and help in connecting with others.

• Connection is Key: The most important aspect of conversations is how well one can connect with the other person, understanding their needs, and turning up in a way to provide that.

• Vulnerability: Being more vulnerable and sharing more of oneself can lead to better connections and understanding in conversations.

• Continuous Learning: Taking time to get to know people and understand their identities can enhance communication and connection in interactions.

BEST MOMENTS

"People, when they are in an interaction or a conversation with somebody, they typically want one of three things. They want to be heard, they want to be helped, or they want to be hooked."

"So if you as a speaker, if the person that's speaking wants to be heard, then you need the listener to actively listen and not interject."

"But dependent upon the conversation that I'm in, I show different parts of my identity."

"So how can you really connect with somebody if you only see one identity? But more importantly, how can you connect with people if you only share one identity?"

"The most important thing in your conversations is how well you can connect to the other person."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode delves into the practical application of the ICE model in coaching conversations to drive transformational change. Lee introduces a four-box model that focuses on the coachee's level of thinking and action, guiding leaders on how to navigate coaching sessions effectively. The episode offers a structured approach to coaching that aims to empower individuals to think differently and take meaningful action towards improvement.

KEY TAKEAWAYS

• ICE Model: The ICE model consists of three steps - Intent, Conversation Starters, and Expected Outcome - which can be used to guide coaching conversations effectively.

• Four Box Model: The Four Box Model helps in understanding the level of thinking and level of action of the coachee, guiding the coach on how to navigate through existing thoughts, new thoughts, transactional actions, and transformational actions.

• Starting Point: It is recommended to start coaching conversations in the existing thoughts box (low thought, low action) to explore the current mindset of the coachee before progressing to new thoughts and actions.

• Transitioning: Transitioning from existing thoughts to new thoughts and then to action is crucial in creating sustainable change and transformation in individuals.

• Questioning Strategy: Using the right questions at each stage of the coaching process, from exploring existing thoughts to creating transformational actions, is key to guiding individuals towards personal growth and development.

BEST MOMENTS

"The reason why it's transformational action It's because it's based on new thoughts."

"Remember people protect what they build."

"And if you can create an internal change in people's minds, you're more likely to create a sustainable external change."

"So start by clarifying your intent. Understand a couple of conversation starters that keep you in that safe space of exploring the existing thoughts of your coachee."

"And really, it starts with understanding your intent, your expected outcome."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.