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ServiceNow Podcasts

By: ServiceNow Community Podcasts
  • Summary

  • ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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    2024 ServiceNow Community
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Episodes
  • Gen AI - The Importance of Strategy
    Apr 19 2024

    Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology.

    With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success.

    Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.

    See omnystudio.com/listener for privacy information.

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    12 mins
  • Powerful demos with Anoosha Garimella and Amit Kumar
    Apr 17 2024

    As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos

    Topics

    • 00:00 Welcome/Introductions
    • 12:18 Why demos?
    • 14:25 The audience
    • 17:19 Good demos vs bad demos
    • 21:08 Preparation planning
    • 28:21 Delivering the demo
    • 30:53 After the demo
    • 34:32 Contact info
    • 35:33 Outro

    Links

    • Anoosha Garimella
    • Amit Kumar

    Highlights

    • Who - Know your audience size, their depth on the subject, and their expectations
    • When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
    • Why - Understad the purpose/objetive of the demos
    • What - Know the subject you are expected to demonstrate
    • Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
    • How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
    • Practice, practice, practice and follow up!

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

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    38 mins
  • Linguistics and Language in GenAI
    Apr 10 2024

    On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology.

    Guests - Roberto Bacci, Midam Kim, Ryan Dux

    Host - Bobby Brill

    For more information head over to our documentation site.

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    See omnystudio.com/listener for privacy information.

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    24 mins

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