Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

• Why many businesses are 'broken' right now?
• How a company can adopt more “human” behaviours.
• Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift.

Listen to this episode of the Retail Transformation Show and hear:

• Why we're coming up against a transformation gap that we can't see.
• The seven mind leaps that retail leaders need to prepare for in order to lead the organisation forward.
• How to find the balance between timid transformation and an unrealistic moonshot.
• Why leaders are facing a new paradox of change.

Find the full show notes at www.obandco.uk/292.

Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.

Listen to this podcast episode to hear:

• Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced.
• Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking.
• How to support frontline colleagues to combat shoplifting and retail crime.
• The balance between protecting stock and maintaining a positive shopping experience.

Show notes are at www.obandco.uk/291.