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Power of Ten with Andy Polaine

By: Power of Ten with Andy Polaine
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  • Summary

  • In the Power of Ten podcast, Andy Polaine talks to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. The show looks at how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world.
    Andrew Polaine
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Episodes
  • S4 Ep5: Indi Young - Mental Models and Thinking Styles

    S4 Ep5: Indi Young - Mental Models and Thinking Styles
    Apr 10 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    Indi Young is a solution strategist who uses purpose-focused qualitative data science. She created her method over a 30-year span, and teaches that method in courses, coaching, workshops, books, talks, and through working with teams on research studies.

    Indi discusses how people are complex and nuanced and their mental models and thinking styles are not fixed personas or personalities. They changed based on context and it is essential that organisations listen to and consider different ways of thinking and addressing user needs.

    Indi was a joy to speak with and this is a long episode, but she articulates her thinking and insights so well I could not bear to edit out more.

    TIMESTAMPS
    00:00 Introduction
    01:25 Indi's background
    04:12 Origin's of design and strategic research - before UX research existed!
    08:50 Persuading stakeholders to trust research
    18:25 On Netflix, bias and unintentional harm
    26:42 On Mental Models and interior cognition
    33:20 The gobstopper/jawbreaker model
    40:01 Thinking Styles
    47:35 Why do companies still get this wrong all the time?
    55:07 One small thing
    56:52 Where to find Indi online
    57:45 Outro

    SHOW LINKS
    INDI
    Website: https://indiyoung.com/
    Indi on LinkedIn: https://www.linkedin.com/in/indiyoung/
    Indi on BlueSky: https://bsky.app/profile/indiyoung.bsky.social
    Indi's Newsletter: https://indiyoung.substack.com
    Indi on Medium: https://indiyoung.medium.com
    Time to Listen - https://indiyoung.com/books-time-to-listen/
    Practical Empathy - https://indiyoung.com/books-practical-empathy/
    Mental Models: https://indiyoung.com/books-mental-models/

    ANDY
    Website: https://www.polaine.com
    Newsletter: https://pln.me/nws
    Podcast: https://pln.me/p10
    Design Leadership Coaching: https://polaine.com/coaching
    Courses: https://courses.polaine.com
    LinkedIn: https://www.linkedin.com/in/apolaine/
    Mastodon: https://pkm.social/@apolaine
    YouTube: https://www.youtube.com/@apolaine

    MENTIONS
    Lisa Dance's Today is the Perfect Day to Improve Customer Experiences: https://serviceease.net/book
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    59 mins
  • S4 Ep4: Keeping it real when writing with AI – iA Writer's Oliver Reichenstein

    S4 Ep4: Keeping it real when writing with AI – iA Writer's Oliver Reichenstein
    Mar 30 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    While every app rushes to add an AI assistant, iA Writer's Oliver Reichenstein asks, "Why should I bother reading what you haven't written?"

    Here he talks tells about the deep thinking behind the latest version 7 of IA Writer and the new feature that dims the text you paste from AI tools, keeping track of what is yours and what isn’t.


    SHOW LINKS
    OLIVER iA - https://ia.net
    iA Writer - https://ia.net/writer
    iA Presenter - https://ia.net/presenter
    Writing with AI - https://ia.net/topics/writing-with-ai
    Oliver on Mastodon - @reichenstein@mastodon.net
    iA on Mastodon - @ia@mastodon.net

    ANDY Website: https://www.polaine.com
    Newsletter: https://pln.me/nws
    Podcast: https://pln.me/p10
    Courses: https://courses.polaine.com
    LinkedIn: https://www.linkedin.com/in/apolaine/
    Mastodon: https://pkm.social/@apolaine
    YouTube: https://www.youtube.com/@apolaine
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    1 hr and 1 min
  • S4 Ep3: Jaimes Nel - Do design frameworks lead to boring products and services?

    S4 Ep3: Jaimes Nel - Do design frameworks lead to boring products and services?
    Mar 30 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    Has the product and design obsession with frameworks and process led to everyone working on autopilot, churning out a bland monoculture of design? When are they useful and when do they simply become a crutch? Have we hit "peak framework"?

    My guest is Jaimes Nel, founder of Path, a consultancy that helps organisations play the long game through design-led strategy. Jaimes was Head of Insight for pioneering service design agency Livework in the early years of service design practice. He’s worked on service transformation for brands such as the NHS, BBC, Aviva, Johnson&Johnson, Ebay, GOV.UK / HMRC and led a transformation design team at Westpac in Australia, delivering their digital mortgage service.

    SHOW LINKS JAIMES • Path Ventures - https://pathventures.io
    • Jaimes on LinkedIn: https://www.linkedin.com/in/jaimesnel/

    ANDY • Andy's website - https://www.polaine.com
    • Andy's coaching practice: https://www.polaine.com/coaching
    • Subscribe to Power of Ten - https://pln.me/p10
    • Subscribe to Andy’s newsletter Doctor’s Note - https://pln.me/nws
    • Andy's YouTube channel - https://www.youtube.com/@apolaine
    • Andy's online courses - https://courses.polaine.com
    • Andy on Mastodon - https://pkm.social/@apolaine
    • Andy on LinkedIn - https://www.linkedin.com/in/apolaine/
    • Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact
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    55 mins
Art Management Economics
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