Fast Leader Show | Customer Experience Leadership  By  cover art

Fast Leader Show | Customer Experience Leadership

By: Jim Rembach Call Center Coach
  • Summary

  • Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
    Influence to Action, Inc.
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Episodes
  • 554 John Fisher - Embracing Change One Step at a Time
    Apr 3 2024

    In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring the critical role of personal growth in driving effective leadership and fostering a conducive environment for change.

    The conversation illuminates the intricate dynamics of leadership in the modern workplace, emphasizing the necessity of understanding individual motivations and the impact of personal identity on resistance to change. Fisher’s narrative is a compelling testament to the transformative potential of self-awareness and adaptability in navigating the complexities of organizational leadership.

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    47 mins
  • 553 Jeff Eschliman - Blueprints for Success in Work and Life
    Mar 6 2024

    In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom gained from his military service, unfolds a compelling narrative on leadership, teamwork, and personal development. Eschliman delves into the pivotal moments that shaped his career, from early beginnings on construction sites to his transformative military experiences driving an armored vehicle in Iraq. These experiences not only honed his leadership skills but also instilled a profound belief in the importance of preparation and teamwork.

    Jeff discusses the significance of integrating core values into one's life and career, emphasizing the transformative power of a one-page plan. This strategic tool, he explains, is not just about setting goals but about aligning one's actions with their deepest values and competencies. Through personal anecdotes and professional insights, Eschliman inspires listeners to reflect on their own paths, encouraging them to craft a fulfilling journey that resonates with their true selves.

    But it's not all about looking inward. Jeff's narrative is a testament to the impact of leadership on others, comparing the joy of mentoring to watching his children grow. He underscores the importance of self-care, continuous learning, and setting intentional goals as cornerstones of effective leadership.

    This episode is a treasure trove of wisdom for anyone looking to navigate the complexities of personal and professional growth. Jeff's journey is a powerful reminder of the resilience, dedication, and strategic planning required to lead a fulfilling life and make a lasting impact on those around us.

    Don't miss out on this profound conversation. Tune in to discover how you can apply Jeff Eschliman's insights to your own life and leadership journey.

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    49 mins
  • 552 Joshua Freedman - Embracing Emotional Intelligence
    Feb 7 2024

    In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights on how emotional intelligence shapes leadership, influences organizational culture, and catalyzes personal growth. Through the lens of the world's largest study on emotional intelligence, Freedman unpacks the critical role of emotional intelligence in enhancing workplace dynamics, fostering meaningful connections, and driving effective leadership.

    The dialogue delves into the nuances of emotional intelligence, revealing its pivotal role in navigating the complexities of modern work environments. Freedman emphasizes the tangible benefits of emotional intelligence, from improved employee engagement to heightened innovation, underscoring the importance of cultivating these skills within organizations and individuals alike.

    Key moments of the podcast illuminate the transformative power of emotional intelligence in redefining leadership paradigms, advocating for a more empathetic, connected approach to managing teams and solving problems. Freedman's personal journey and his visionary work with Six Seconds offer an inspiring narrative, highlighting the actionable steps listeners can take to elevate their emotional intelligence and contribute to a more emotionally intelligent world.

    This episode is not just an exploration of emotional intelligence but a call to action for leaders, professionals, and individuals to embrace emotional intelligence as a fundamental component of success and fulfillment in the digital age. Whether you're seeking to enhance your leadership skills, foster a more cohesive team environment, or embark on a journey of personal development, this conversation with Joshua Freedman offers invaluable insights and practical advice.

     

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    46 mins

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