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The Friday Habit

By: Mark Labriola II & Benjamin Manley
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  • Summary

  • Most business owners are too busy doing work for their customers to make critical improvements to their business. We created The Friday Habit Weekly Review System to show entrepreneurs around the world how to set aside one day every week to improve their businesses so they can stop feeling overwhelmed and make their businesses work for them.
    Brand Viva Media 2020
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Episodes
  • Ego Battles and Conformity Struggles: The Leadership Journey with Kyle McDowell

    Ego Battles and Conformity Struggles: The Leadership Journey with Kyle McDowell
    May 3 2024
    Kyle McDowell takes us on his journey from a cramped cubicle to leading a massive team, focusing on a shift towards 'we'-oriented leadership. He really hammers home the idea that making a difference and nurturing genuine connections matter more than just climbing the success ladder. McDowell dives into the struggles leaders often face, like battling with ego and feeling the pressure to fit a certain mold. He's big on owning up to mistakes and having each other's backs. McDowell draws inspiration from leaders like Harry Kramer, who walk the talk and own their actions. In his chat with Mark, they get into the nitty-gritty of responsibility, problem-solving, and leading by example. They break down the 10 principles from Kyle's book, 'Begin with We,' stressing the importance of doing right, walking the talk, and sticking to your word. Their talk drives home the point that leaders need to be accountable, push each other, and tackle challenges head-on to foster a top-notch culture.TakeawaysFocus on making an impact and prioritize relationships over superficial success.Leaders often struggle with ego and the pressure to conform to certain behaviors.Accepting responsibility for mistakes and supporting each other are crucial for effective leadership.Leaders like Harry Kramer, who demonstrate integrity and take ownership of their actions, serve as role models. Leaders should focus on finding solutions rather than making excuses.Taking responsibility for mistakes and picking each other up is crucial for a positive work environment.The 10 principles for building a culture of excellence include doing the right thing, leading by example, saying what you'll do and doing it, taking action, owning mistakes, picking each other up, measuring outcomes, challenging each other, embracing challenges, and obsessing over details.Self-reflection is key to becoming an effective leader.Leaders should surround themselves with people who complement their skills and be humble about their own strengths.Engaging with followers and helping others on their leadership journey is important for creating a movement.Main Topics00:00 Introduction and Background05:56 The Importance of Making an Impact and Prioritizing Relationships10:01 Challenges Faced by Leaders: Ego and Conformity15:07 Accepting Responsibility and Supporting Each Other: Key Leadership Traits25:05 Creating Solutions and Moving Forward29:42 Saying What You'll Do and Doing It33:16 Measuring Outcomes and Focusing on Results36:41 Obsessing Over Details and Setting a High Standard44:12 Self-Reflection and Becoming an Effective Leader Episode Linkshttps://kylemcdowellinc.com/“Begin with WE” Bookhttps://www.instagram.com/kylemcdowellinc/?hl=enhttps://www.linkedin.com/in/kylemcdowellinc/Go to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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    45 mins
  • Client Retention Revolution: Elevating Customer Experience with Richard Weylman

    Client Retention Revolution: Elevating Customer Experience with Richard Weylman
    Apr 26 2024

    Welcome to another episode of The Friday Habit! Today, Mark and Ben chat with Richard Weylman, the mastermind behind '100 Proven Ways to Acquire and Keep Clients for Life.'

    Richard's journey from selling cookware door-to-door to becoming a guru in speaking and customer experience is truly inspiring. He emphasizes the power of connecting with people and nurturing relationships in business.

    We delve into the 'great reevaluation' phenomenon, where folks are seeking businesses that exude thoughtfulness and empathy. Richard shares practical tips on communicating from the consumer's perspective and creating emotionally engaging experiences.

    We also touch on the importance of crafting a vision for customer experience and personalization. Plus, we learn from industry giants like Chick-fil-A and Apple about the magic of exceptional customer service.

    In a nutshell: Treat customers as individuals, stay connected, and be top of mind when opportunities arise.

    Takeaways

    • Building relationships and connecting with people is crucial in any business.
    • The 'great reevaluation' is happening in the business world, where people are reevaluating their choices and looking for providers who demonstrate thoughtfulness, kindness, caring, and empathy.
    • Communicating from the consumer's perspective and creating an elevated experience fosters emotional engagement with clients.
    • Demonstrating empathy and asking questions in a thoughtful and kind manner can lead to better communication and stronger relationships with clients. Create a vision for the customer experience and focus on the customer
    • Know the preferred name of customers and use it
    • Focus on the outcomes customers want
    • Ask why customers left previous providers
    • Send thank-you notes to customers who say no
    • Treat customers as people and stay in touch with them

    Main Topics

    • 00:00 Introduction and Background of Richard Wildman
    • 15:46 The 'Great Reevaluation' in the Business World
    • 31:33 The Power of Thoughtfulness and Kindness
    • 37:35 Elevated Experience and Emotional Engagement
    • 45:28 Focusing on Outcomes and Asking Why
    • 54:59 Building Relationships and Treating Customers as People

    Episode Links

    • https://richardweylman.com/
    • https://www.linkedin.com/in/richard-weylman-8a087026/
    • https://twitter.com/richard_weylman
    • https://www.youtube.com/@RichardWeylman

    Go to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.


    If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.


    If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.com


    Thanks for listening to The Friday Habit.

    Until next time. Live every day like it’s Friday.

    Listen, rate, and subscribe!

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    56 mins
  • Megan Gluth Bohan's Journey from Law to Leadership

    Megan Gluth Bohan's Journey from Law to Leadership
    Apr 22 2024

    The Friday Habit: Megan Gluth Bohan's Journey from Law to Leadership

    This episode of The Friday Habit features Megan Gluth Bohan, an award-winning entrepreneur, CEO & Owner of Catalynt Solutions, Inc. (formerly TRInternational, Inc.) and owner of ChemBlend of America. Megan shares her inspiring journey from growing up in a small town with a single mother to becoming a successful multinational corporation CEO. She discusses the challenges and pivotal moments in her life, including battling alcohol addiction, being kicked out of college, and eventually finding her path through law school. Megan also talks about her transition from practicing law to acquiring and leading a chemical and raw materials business. The episode emphasizes the importance of empathetic leadership, the power of saying 'yes' to opportunities, and the belief that it's never too late to change your life’s direction. Megan's story is a testament to resilience, the pursuit of success against all odds, and the impact of mentorship and opportunity.

    • 00:00 Welcome to The Friday Habit: Elevating Small Businesses
    • 01:13 Introducing Megan Gluth Bohan: From Small Town to CEO
    • 01:42 The Journey of a Multinational CEO: Megan's Story
    • 04:39 Overcoming Obstacles: Megan's Path to Success
    • 06:53 The Power of Saying Yes: Navigating Life's Opportunities
    • 09:02 From Law School to Leadership: Megan's Transformation
    • 16:44 Embracing the Outdoors: A New Chapter on the West Coast
    • 17:30 A Bold Move West and the Start of a New Chapter
    • 18:17 The Leap from Law to Entrepreneurship
    • 21:01 Becoming Part of a Succession Plan
    • 22:44 The Transition to Ownership and Leadership
    • 29:11 Navigating Business Ownership During a Pandemic
    • 30:22 Empathetic Leadership and Building a Community
    • 33:03 Reflecting on the Journey and Key Takeaways
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    36 mins
Leadership Economics
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