In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards.

Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.

Juan tells Richard what he looks for in team members, what to do when people can’t reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset.

Richard asks Juan about the SuperOps’ international strategy and what’s next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.

Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener’s question.

Mentioned in This Episode

• Cloud business suite: Zoho
• Helpdesk and ticketing software: Freshdesk
• Cybersecurity solutions: RSA
• TubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community Manager
• MSP peer group: CompTIA
• Juan's book: The MSP Owner's Handbook: QBR Edition
• Author and MSP sales expert: Marnie Stockman
• Research firm: Lifecycle Insights
• Interactive audio and video walkthroughs: TalkTrack
• Antivirus: Microsoft Defender
• Cloud solutions Provider: Sherweb
• TubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity

In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor.

Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space.

Angus talks about his career in the IT industry and explains the different stages Brigantia went through to get to where it is today. He also explains all of the outsourcing solutions they provide to MSPs.

Richard asks Angus to highlight some industry changes MSPs should be aware of and what the experience is like for attendees at a Brigantia event.

They talk about the lesser-known vendors that should be on your radar and the benefits to vendors of partnering with Brigantia.

They discuss the Master MSP Model, how the company differentiates itself from those who use more old-school business methods and how to stand out from the crowd.

Angus shares his advice to MSPs who want to do it all themselves, his industry influences and mentors and how he keeps up to date with the world of cybersecurity. Plus he gives a sneak peek into what’s next for Brigantia.

Mentioned in This Episode

• Cybersecurity accreditation: Cyber Essentials
• Unified cybersecurity platform: Heimdal
• Cybersecurity awareness training: KnowBe4
• Dark web monitoring: Trillion
• Browser-based cybersecurity: Island
• AI-powered browser security: Conceal
• MSP growth hub: ITE Growth Forum
• European channel experts: IT Europa
• 365 security monitoring: Octiga
• Cloud solutions reseller: Pax8
• Technology reseller: Giacom
• MSP event organiser: The Network Group
• DMARC email security: Sendmarc
• Password manager: Keeper
• MSP peer group: The Tech Tribe

Time for another Team Tubb Travelogue!

In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.

Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.

Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?

Did you know…

ExCeL London opened in November 2000, in an area of huge regeneration in London’s historic Royal Docks and the first ever event held there was the London International Boat Show?!

Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?

But most importantly’ you’ll learn more about the MSP show and the SuperOps SuperSummit.

MSP Show: A Thriving Hub for Managed Service Providers

The first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.

It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.

We’ll definitely be back next year!

SuperOps SuperSummit: Powering Up Your MSP Business with Insights and Community

The SuperOps SuperSummit offered a unique experience for Managed Service Providers.

Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."

The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.

If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.

It was a busy, but exciting couple of days for Richard and Stephen.

The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln’s Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.

Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

Mentioned in this episode:

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Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.