The general accounting business model has remained more or less unchanged for decades, and on Episode 65 of The Upstream Leader, Michelle Golden joins Jeremy Clopton to discuss what needs to happen to capture the increases in efficiency that have exploded in the profession since the end of the 20th century. Michelle, the CEO of Fore LLC, drives home the fact that with technological advancement should come more revenue, but because so many accounting firms are still anchored to time-based billing, the paradoxical result is more clients, but equal or even lower revenue. Michelle and Jeremy discuss solutions to solving this paradox, starting with what she calls “worth-based pricing.”

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Jeremy Clopton welcomes David Hartley to The Upstream Leader for Episode 64, and their conversation focuses around the challenges of leading accounting firms into the future. The impact of hybrid work environments, the role of technology, and the shift to advisory services will all play a large role in shaping the direction the profession takes in the coming years, and David stresses that just carrying on as things currently stand is not likely to bear much fruit. He breaks down the power of young professionals who are up to date with modern tools, the efficiency gains this signifies in real terms, and the need for leaders to be willing to take a chance on implementing strategies that utilize both.

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On Episode 63 of The Upstream Leader, Heath Alloway welcomes Philip Palaveev, CEO of The Ensemble Practice, for a discussion on leadership, mentorship, and conflict management. Feedback and trust play a vital role in making emotional discussions productive, and Philip covers helpful information on nonverbal communication, active listening, and the concept of relationship deposits and withdrawals and how to manage them.

Get the full show notes and more resources at TheUpstreamLeader.com