Bringing Design Closer with Gerry Scullion By cover art

Bringing Design Closer with Gerry Scullion

By: This is HCD - Human Centered Design Podcast
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  • Summary

  • Bringing Design into organisations is hardly ever straight forward. It comes with its own unique set of problems. We discuss with thought leaders around the world, what has worked for them in enabling a design revolution to occur. Within our podcast, we specifically ask how might Design improve social and civic outcomes. We shine a light on Design in local council and Governments.
    2022 Humana Design Ltd
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Episodes
  • Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

    Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’
    Jul 20 2023
    Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language. As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me. So let me tell you about Heather. Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what underpins it but also the effect this has on a day to day basis. It’s exclusionary and exclusive. Link: https://globalspeechacademy.com/about/heather-hansen/ LinkedIn: https://www.linkedin.com/in/hansenheather This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices
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    39 mins
  • Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’

    Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’
    Jul 11 2023
    Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper. Website: https://www.sarahclearwater.com/ LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices
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    52 mins
  • Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'

    Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'
    Jun 15 2023
    Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work. So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further. https://etzrestaurant.com/ https://www.linkedin.com/in/florian-bailey-b301512 This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 hr
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