Vanessa Moldovan hosts a first-time dual interview on revenue cycle leadership in federally qualified health centers (FQHCs) with Kara Onorato, CFO, and Jason Lafayette, Director of Revenue Cycle at MCR Health. They discuss MCR's scope (over 27 sites, three mobile units, extensive specialties, clinical trials, and 14 in-house pharmacies) and the FQHC mission to provide care regardless of ability to pay. They highlight trust, transparency, and data-driven partnership, and close with practical takeaways: stay vigilant, analyze denials and yields, educate teams, and lead adaptively.

00:00 Welcome
01:31 Meet the Guests
03:07 Kara CFO Journey
05:34 Jason Revenue Cycle Path
10:25 What Is MCR Health
11:54 Understanding FQHC Patients
15:52 Finding Community Health Centers
17:09 CFO Challenges in FQHCs
19:29 FQHC Revenue Cycle Differences
22:39 Preventing Revenue Leakage
25:32 CFO and Rev Cycle Partnership
30:11 CFO Role Shift Storytelling
32:48 Practical Takeaways and Wrap
36:22 Episode Closing

In this episode of "For the Love of Revenue Cycle," host Vanessa Moldovan speaks with Dr. Sylvia Owusu-Ansah, associate professor of pediatrics and emergency medicine at the University of Pittsburgh School of Medicine and EMS Medical Director at UPMC Children's Hospital of Pittsburgh, about what community engagement looks like in 2026 and why it's a smart investment for healthcare organizations. Dr. Sylvia (AKA Dr. O) shares examples sparked by the COVID era, including door-to-door outreach, language equity, and school-based pathway programs. They discuss why community initiatives are often treated as cost centers, how to measure impact through evaluation plans, and how community health can reduce costs by improving outcomes. Dr. O highlights measurable wins like CPR training that led to lives saved, emphasizes building trust with community leaders for sustainability, and offers calls to action for both community members and hospital leaders.

00:00 Welcome and Topic
01:28 Meet Dr Sylvia O
02:21 What Engagement Looks Like
03:19 Lessons From COVID
05:52 Why It Gets Ignored
07:19 From Research to Action
09:53 Workforce Pathway Programs
12:32 Measuring Impact
15:49 Data and Funding Sources
17:18 Building Trust Right
20:50 Sustainability and Support
25:46 Common Mistakes to Avoid
30:54 Calls to Action
34:45 Closing Thanks

ViVE Replay: Building Better RCM Automation with Agentic AI

In this special episode, listen to Vanessa Moldovan present live at ViVE 2026. The talk covers identifying RCM and clinical-adjacent workflows ready for automation, ensuring automation solves rather than shifts problems, building CFO-ready ROI, implementing without disrupting operations, and using a framework to decide what to fix first. You'll learn more about high-impact automation areas (eligibility/benefits, prior auth, coding/claim review, payment integrity/contracts), get a clean explanation of agentic AI vs point solutions, hear about the six vendor-evaluation questions you need to ask, and discover what you should be tracking for ROI. After, you'll hear a panel of experts sharing real implementations and selection experiences, including Beacon's rapid care-gap outreach and MCR Health's focus on prior auth-driven cash flow.

00:00 Welcome and Intro
01:25 Session Goals Overview
03:37 Audience Poll
04:48 Why Change Now
05:56 Denials by the Numbers
07:28 Pain Across Ecosystem
10:30 Root Causes Breakdown
13:10 Path Forward and Panel
14:08 RCM Workflows to Automate
14:35 Standards and EDI Q&A
18:42 Ten Core RCM Steps
20:33 Top Automation Targets
26:36 Upstream Clinical Wins
28:11 Payer Side Opportunities
29:40 Agentic AI Explained
32:36 Vendor Questions Checklist
34:51 ROI Framework That Sells
38:39 KPIs That Prove Value
40:39 Tailored KPI Messaging
41:34 Fixing Workflows First
43:23 Agentic AI Reliability
48:19 Prioritization Framework
50:30 Meet the Panel
54:21 Beacon Care Gap Win
56:17 Choosing First Use Case
57:18 Buy In and Cash Flow
01:00:06 Data Quality and Trust
01:04:45 Compliance and Governance
01:08:35 ROI Metrics That Matter
01:10:20 PHI Learning and Feedback
01:16:12 Vendor Selection and Wrap Up