Trust in the service department is imperative to running an effective shop. Derrick King, Director of Fixed Operations at ClearShift, joins us to give honest advice every shop needs to hear. From the importance of having transparency with your employees to simply respecting their career aspirations, you don’t want to miss these tips!

View the video podcast on YouTube

About Our Guest:
Derrick King
Director of Fixed Operations, ClearShift
derrick.king@clearshift.com

Sponsor:
Sonic Tools

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.

Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program.

Connect with us on social:

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Fernando Miranda, Vice President of Transformers Institute, walks us through how everyone sets their own meaning of success in their career and life. He talks about how to create a positive mindset, ways to stay consistent through the highs and lows of life, and the importance of finding your inspiration.

View the video podcast on YouTube

About Our Guest:
Fernando Miranda
Vice President, Transformers Institute
fernando@transformersinstitute.com

Sponsor:
Jasper Engines & Transmissions

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.

Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program.

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

There is a lot of technology that impacts service departments. The hard part is evaluating what software or digital tool could be useful for your shop. Corey Smith, National Fixed Operations Training Manager for APCO Holdings, LLC, discusses how to get team buy-in for new products, the importance of training on new technology, and how to evaluate post-implementation.

View the video podcast on YouTube

About Our Guest:
Corey Smith
National Fixed Operations Training Manager, APCO Holdings, LLC
csmith@apcoholdings.com

Sponsor:
RepairPal

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.

Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program.

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok