The Successful Contractor Podcast  By  cover art

The Successful Contractor Podcast

By: CertainPath
  • Summary

  • Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.
    © 2022 Aquila Investment Group, LLC
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Episodes
  • Strive for Excellence, Enjoy the Toil: Luke & Kristen Strange Are Growing Cool Hand Electric in Red Oak, TX, the Right Way—with Good People & Processes
    Mar 15 2024
    Episode Show Notes / DescriptionLuke Strange exudes positivity and passion. It’s no surprise that his two-year-old business, Cool Hand Electric, in Red Oak, TX, has already profitably grown to $1.2MM with two trucks and another soon added. Along with his wife and business partner, Kristen, this young couple has been working hard to put good people and good processes in place. They know that’s what it takes to scale. Luke has an interesting background. He went to work as an electrician for Milestone Home Services during the housing crash. Luke experienced the company’s meteoric rise, despite those economic conditions. He took a short break from the home services industry, but ultimately, Luke was drawn to the opportunity our industry provides. After pitching Kristen the idea, she bought into Luke’s vision and they started Cool Hand Electric. The two have worked diligently together ever since, including joining CertainPath early to help them plot out their pathway to success. In this interview, Luke shares the couple’s journey as a couple and as business owners. He shares insights that have allowed them to enjoy immediate success, including… · Getting their financials and KPIs in place as quickly as possible.· Marketing strategies for a small business in a giant market filled with big advertising budget competitors.· The value of an organizational chart, even for a small business.· How they sell their new club membership program effectively.· Why CertainPath software has been a better choice for them than HouseCall Pro and ServiceTitan.· Getting their inventory management in place so soon and how they did it.· Ensuring your hungry team takes time for their families, rather than working too much and burning out.· Training at least two to three times a week and what that training looks like.· Utilizing all that’s available to him from CertainPath including training, coaching, Expos, TAG, and more. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking. Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more. Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner. Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once ...
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    1 hr and 34 mins
  • Searching for a Path: How Full Spectrum Plumbing in Rock Hill, SC, Grew from a Start-Up to $2+MM at 20+% Net Profit in a Few Years
    Mar 8 2024
    There’s an exciting group of young contractors making their names in our industry, and Thomas Munn is certainly one of them. He started his plumbing company, Full Spectrum Plumbing, in 2018. The Rock Hill, SC, contractor didn’t take an unplanned leap into entrepreneurship; instead, Thomas planned for years, seeking out information everywhere. Eventually Thomas found the pathway he’d been searching for when he joined CertainPath. Full Spectrum Plumbing started with zero dollars in 2018. Last year, it finished 2023 at $2.1MM in sales with four trucks. Thomas believes they can grow to seven trucks and $2.6MM in sales by the end of 2024. Most impressive, Full Spectrum Plumbing has always been 18-23% net profitable. Thomas’ success speaks for itself, but it’s his willingness to evolve that’s even more compelling. In this interview, Thomas outlines all he’s changed to Full Spectrum Plumbing since joining CertainPath in late 2022, including…· Learning early on the value of 5-Star Google reviews and how they impact SEO when initially looking for calls as a start-up.· Quickly changing his financials to match the CertainPath model and holding his bookkeepers accountable to following it.· Adopting the StraightForward Pricing guide, even though his techs still use a CRM, to differentiate from competitors.· Training his technicians to slow down, create options, and build value.· Taking a comprehensive and creative approach to his marketing by utilizing a variety of mediums from digital to guerilla to highly strategic and creative print campaigns.· Understanding the value of hiring carefully and growing your own plumbers.· And so much more! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com. PulseM & Customer Lobby. As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won’t know how you lived without them before! Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today! ShuBee. Avoid costly clean ups on the job site with ShuBee’s high-quality shoe covers, gloves, coveralls, and surface protection products. ShuBee products are specifically designed for home service professionals to keep your work environment clean and showcase your professionalism. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, ...
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    1 hr and 11 mins
  • Contractors’ Sustained Growth Secret: Why Trust & Culture Matter More Than You Think with CertainPath’s Brandon Marshall
    Feb 23 2024
    The contracting industry is an interesting place these days if you’re in the social media world.  The bro culture is here.  It’s filled with silver-tongued “gurus” driving exotic cars and taking private jets. There’s absolutely nothing wrong with enjoying success, but it gives others the wrong impression. It celebrates the individual when it takes so much more than ONE person to build a big, profitable company.  Service to others is the secret to long-term success in home services. In this show, CertainPath’s Director of Training Brandon Marshall sat down to discuss why the very best contracting companies, those who steadily and profitably grow year after year, do so thanks to their cultures rooted in trust.  But how do you build that trust?  How do you build that culture?  Those questions are answered, and Brandon also shares insight like: ·        The TWO interview questions you must ask every time.·        When’s the right time to fire a team member.·        Without recognition, you’ll never get your people’s very best.·        How to engage with your employees that will immediately build loyalty.·        What ONE tweak in how you treat your team can increase production 200%.·        How to be vulnerable—and why it’s important—while also holding others accountable.·        Why you should change the way you look at mistakes.·        Why you should never be the smarted or most talented person in your company.·        And so much more. Pricing matters.  Operations matters.  Sales matters.  Marketing matters.  But they’re job functions. Behind each of those departments is people.  People who need to be led and grown.  It’s those people who will allow you to build your business stronger—but only if you provide the right culture, one founded on trust. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:ShuBee. Avoid costly clean ups on the job site with ShuBee’s high-quality shoe covers, gloves, coveralls, and surface protection products. ShuBee products are specifically designed for home service professionals to keep your work environment clean and showcase your professionalism. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. Keeping your client’s homes and floors clean can be a hassle. Try ShuBee today and avoid the hassle. Use code CP10 to get 10% off all ShuBee products. Visit shubee.com, that's s-h-u-b-e-e.com, to check out our great products.  Goodman. There is a good reason that Goodman® is one of the biggest names in cooling, heating, and energy-efficient home comfort. The brand has been around for over four decades, continues to produce one of the best values for high-quality HVAC equipment in the industry, and is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of many HVAC contractors, like you.  Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, including the award-winning AlumaFin7™ evaporator coil. This evaporator coil provides an efficient option for installations in space-constrained homes. The drain pan and cabinet door design provide enhanced coil reliability, offering homeowners the peace of mind they deserve. Select Goodman equipment comes with ComfortBridge® technology, which allows the system to be connected to any 24-volt thermostat. With ComfortBridge, contractors have access to the CoolCloud app which helps connect, configure, and diagnose the system wirelessly. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®” Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube. Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the ...
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    49 mins

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