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Trust Me, I'm a CSM

By: William Belcher & Valerio Bianconi
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  • Summary

  • Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
    © 2024 Trust Me, I'm a CSM
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Episodes
  • Season One Finale - The End of Customer Success...?

    Season One Finale - The End of Customer Success...?
    May 1 2024

    Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
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    27 mins
  • The Value Episode

    The Value Episode
    Jan 3 2024

    Hosts Valerio and William are joined by Ty Friend to discuss value and value engineering, a relatively new concept in the world of SaaS and emerging technology. We cover questions such as: Is value subjective? Is engineering value an art or a science? Do all products and services have value engineering principles? Listen here to find out more!
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    41 mins
  • Why do we do QBRs?

    Why do we do QBRs?
    Dec 11 2023

    Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questions such as:

    - What's in it for the customer?
    - How can any decision maker attend all the QBRs from all of their vendors?
    - How to make the most of your time with your stakeholders in a QBR
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    40 mins
Management Career Success Economics
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