Call Center Confidential Por arte de portada

Call Center Confidential

De: Trey_Briggs
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  • Resumen

  • Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
    © 2024 Call Center Confidential
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Episodios
  • The Pitfalls of AI-driven Quality Assurance

    The Pitfalls of AI-driven Quality Assurance
    Apr 4 2024

    In this highly informative episode, Trey discusses AI-driven QA in great detail and explains how it is essentially the same product as standard QA. If you have ever wondered about AI QA, this is one not to miss. Check it out, Y'all!
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    20 m
  • Farmer's Dog, Generation Z, and Basic Phone Skills.

    Farmer's Dog, Generation Z, and Basic Phone Skills.
    Mar 21 2024

    In this awesome episode, Trey discusses his recent experiences with call centers, why scripts are bad, Generation Z, and basic phone skills. Check it out, y'all!
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    18 m
  • Q and A Pt. 10 - AI, robotic agents, different types of calls, different opinions regarding customer service, and improvement concepts.

    Q and A Pt. 10 - AI, robotic agents, different types of calls, different opinions regarding customer service, and improvement concepts.
    Feb 22 2024

    In this awesome episode, Trey answers questions regarding AI, robotic agents, different types of calls, differing opinions about customer service, and improvement concepts. Trey Briggs offers industry-leading solutions based on unique training expertise. Check it out where you get your podcasts and on YouTube as well!
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    18 m
Gestión Economía
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