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The Hospitality Mentor

By: Steve Turk & Hospitality.FM
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  • Summary

  • Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.
    Copyright 2022 Steve Turk & Hospitality.FM
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Episodes
  • Ashish Verma | Senior VP, Luxury Division for the Unbound Collection at Hyatt Hotels

    Ashish Verma | Senior VP, Luxury Division for the Unbound Collection at Hyatt Hotels
    Apr 30 2024
    Today, you will learn the fantastic story of Ashish Verma’s career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York. Connect with Ashish on LinkedIn Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    44 mins
  • Radi Garov | General Manager at Soho Beach House, Miami

    Radi Garov | General Manager at Soho Beach House, Miami
    Apr 23 2024
    Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various positions and hotels, from his first job at C Trail Golf Resort to leading roles at FAENA and eventually Soho House. Radi talks about the unique challenges and learning opportunities at each step, including moving into luxury hospitality, mastering service standards, opening new restaurants, and adapting to the private membership model at Soho House. Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    38 mins
  • Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media

    Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media
    Apr 16 2024
    Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels. Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector. Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 mins
Management Economics Social Sciences Travel Writing & Commentary
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