Register to our next webinar with Gene Kim to discuss how to wire the organization to adapt to the future here: https://invgate.com/ticket-volume/live/!
When it comes to understanding the future of the workplace, Christopher Dancy makes the argument that, before anything else, we have to take a good look at where we come from and where we are at today.

With this in mind, and looking to drive away from unnecessary fear and uncertainty, first he explores the present context and work conditions to point out the importance of incorporating people’s singularity and values to the work environment. Then, he shifts the focus towards technology, going through a little bit of history to introduce the concept of “adaptive platforms” to think about possible future scenarios in tech.

Christopher Dancy, also known as “The World’s Most Connected Person,” is a highly recognized voice within the ITSM community. Before going independent as a consultant, author, and speaker, he served in different roles for companies such as LANDESK Software, CTOBMC Software, PinkElephant, ServiceNow, BMC, Healthways, and Compassware.

Christopher also founded ServiceSphere, the first ITSM organization to market with offerings combining Social Media and ITSM.

Download the 14 ITSM Framework Cheat Sheet here: https://bit.ly/43PAm6z | Register to the next live webinar here: https://bit.ly/3PO6amI.

There's no unique way to decide how IT teams manage the delivery of IT services to customers. Multiple frameworks can come into play — and typically, simultaneously.
The beauty of it is that your plan can be nurtured with multiple perspectives. The drawback is that you can get caught up in complex terminology and never implement said plan.
Working with multiple expert team members is a challenge, but it's not impossible. And Jyoti Chopra and Darrel Popowich know how to do it.
In this episode, they discuss how to think about and apply standards, frameworks, and concepts, introduce new ways of working with teams, and find and explore new methodologies. In addition, they emphasize the importance of solid communication within the team and with other teams to succeed with your ITSM project. Jyoti Chopra has over 15 years of experience stimulating and shaping business demand across various functions. She is currently the IT Business Relationship Manager at SCI Group Inc. Some of her previous roles include Director of IT at Sakshem IT Solution and Sr. IT Manager at Glaze Trading India. In addition, she was named Top BRM in 2023 by the Business Relationship Management Institute.
Darrel Popowich is the Chief Visionary Officer and COO of the BRM Institute. He has over 25 years of experience in the IT world, occupying multiple positions — including Manager of IT Enterprise Services at TransAlta, Vice President of Information Technology at H&R Block Canada, and Managing Director at Online Business Systems. His primary focus is improving IT's capability to explicitly connect IT to business objectives that increase organizational value delivery.

Register to our next live webinar here: https://bit.ly/3Vkzjtm.

What do ITSM, BRM, Agile, and Project Management frameworks have in common? Kicking off this year's season of Ticket Volume, David Tomlinson invites us to explore this question.

He makes the argument that any successful framework implementation doesn’t mean obsessing over which one is better or finding a perfect fit and following it blindly. For this, he explains how organizations and leaders have to focus on adaptation, common sense, and the human factor when it comes to designing strong processes.

David Tomlinson serves as Senior Learning Specialist and DevOps Ambassador for DevOps, Agile, Project, Program, and IT Service Management at QA Ltd. Before this, he also worked for over ten years as Senior Trainer Consultant at FGI Consultancy.