We went behind the scenes at Highways UK to capture the essence of the event in the fourth episode of our podcast series Connecting the country.

In this episode, you will hear from our senior leaders Nick Harris, CEO Nicola Bell Executive Director for Major Projects and Malcolm Dare, Executive Director for Commercial and Procurement. They talk about how we're delivering our road infrastructure strategy, our emphasis on safety and our plans to become Net Zero. You will also learn more about the event and its importance.

In celebration of National Customer Service Week, this month’s episode is about ‘Delivering for people’.  The panel will explore the role of social, market and behavioural sciences in improving customer experiences in the highways sector.

Crucial to our success is the right balance between minimising the impact of our work while doing all that's needed to maintain a safe network.

In our latest podcast, a panel lead by National Highways Head of Innovation Annette Pass discusses how innovation can help improve our customers' experience of roadworks. Topics include an exploration of the initiatives we are driving forward and the key roles that innovation and customer insight play in our work.