• Customer Café by Collabria

  • By: Collabria
  • Podcast
Customer Café by Collabria  By  cover art

Customer Café by Collabria

By: Collabria
  • Summary

  • Join Menachem Pritzker and Sharon Weiss Greenberg from Collabria as they highlight the best talent in the sales and customer success roles. This is the place to level up, hear horror stories, and be entertained by like-minded sales professionals just like you.
    Copyright 2023 Collabria
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Episodes
  • Arnaud Renoux | Innovating Sales Strategies
    May 15 2023

    In today's episode, we have Arnaud Renoux the Co-founder of Scalelist where he has been engaged in sales and business development. Having helped numerous tech firms expand their presence across Southeast Asia, he founded Scaler, a lead generation agency that tailors LinkedIn and email sequences for clients during the COVID-19 pandemic. Subsequently, he launched Scalelist, a software that streamlines the lead list extraction, cleansing, and outreach process for BD and SDR teams, and Scale Social, a LinkedIn agency that manages clients' social media presence by composing posts on their behalf. We delve into the sales process at ScaleLab, which initially served as an internal tool before being rolled out to the public. They reveal how they go about solving potential clients' problems, touching on topics like budget, decision-makers, and scheduling future appointments. Arnaud shares his experience as a mentor, particularly with startups, and the obstacles new founders face when it comes to sales and marketing.

    He also shares his personal strategies for continuous professional growth and improvement.

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    This episode was brought to you by Collabria, the first solution for account teams to collaborate on inbound emails without leaving their inbox. Check it out!

    Produced by Intent Media

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    41 mins
  • Matt Firestone | Crushing Sales & Social Media
    May 3 2023

    In today's episode, we have Matt Firestone an account executive at Noble and founder of SDRs of Israel, discussing his journey from the legal space to the startup world and his current role in sales development. He emphasizes how his legal background has been valuable in his current position, particularly in terms of analytical and writing skills. Matt explains that he has been implementing sales technology, such as Sales Navigator and Gong, and using Salesforce and sales engagement tools to build out sequences and gather data. He is also working on building a playbook with the founder and marketing team, focusing on targeted messaging, ideal customer profile (ICP), and the sales process.

    Matt collaborates with the founder and product team to run the entire funnel, passing off the final deal closing to the founder. He stresses the importance of marketing in the sales cycle and how he has been learning from marketing about ICP and language while providing feedback on conversations with clients and current trends. The conversation touches on whether SDRs fall under marketing or sales, with both speakers agreeing that SDRs need to work closely with both departments. However, one of them suggests that SDRs are more closely related to marketing in terms of their role and DNA.

    The speakers discuss SDRs in different communities, such as the SDRs of Germany who shared their successful model. They also talk about the need for better collaboration between SDRs of different organizations and how cultural differences can affect business relationships. The conversation shifts to the effectiveness of CCing in outreach and how it can be perceived differently in different markets.

    Matt shares his approach to building his personal brand on LinkedIn, emphasizing the importance of being a real person and establishing oneself as an expert in sales, rather than just in the industry they work in. He recommends investing in oneself and building a personal network, as well as learning from influencers on LinkedIn and podcasts. He believes that while there may be differences between industries, the basics of SDR work hold true, making it possible to move between industries.

    Overall, the conversation provides insights into sales development, marketing, and personal branding, as well as the importance of collaboration and cultural awareness in business relationships. The guest expresses gratitude for being invited to the show.

    He also shares his personal strategies for continuous professional growth and improvement.

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    This episode was brought to you by Collabria, the first solution for account teams to collaborate on inbound emails without leaving their inbox. Check it out!

    Produced by Intent Media

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    45 mins
  • Greg Bond | From Prospect to Partner
    Apr 19 2023

    In this episode, we sit down with Greg Bond, Vice President of Channel Sales at Constant Contact, a leading email marketing and communication platform. Greg shares his expertise on how the sales process works for a product like Constant Contact. He emphasizes the importance of cross-team collaboration in ensuring smooth communication and deal success. Greg discusses how collaboration among various teams, including sales engineers, legal and finance, partner onboarding, and business development representatives, is vital to review deals and ensuring all aspects are considered. He highlights the significance of clarity in uncertain times and how proper communication is crucial in navigating sales processes effectively.

    Throughout the episode, Greg shares valuable insights and practical tips based on his extensive experience in sales and business development.

    He also shares his personal strategies for continuous professional growth and improvement.

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    This episode was brought to you by Collabria, the first solution for account teams to collaborate on inbound emails without leaving their inbox. Check it out!

    Produced by Intent Media

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    37 mins

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