Ally Ward, M365 Global Service Owner at a major legal firm, unravels the complexities of managing Microsoft 365 change, sharing effective strategies for handling frequent updates and ensuring seamless IT operations.

• Ally's role in managing Microsoft 365 changes, focusing on assessing the impact of updates and determining necessary actions for adoption or compliance
• How change information can be distributed through Teams channels and how to alert relevant subject matter experts to the appropriate information
• Balancing the need for awareness with the risk of information overload in terms of end-user communication
• The value of investing in resources to manage Microsoft 365 change effectively

Thanks to Ribbon, this episode's sponsor, for their continued support.

Sarah Miller, Senior Product Marketing Manager - Microsoft 365 Copilot at Microsoft, dives into practical applications of Microsoft Copilot Agents

• The concept of Copilots and the journey organisations take to adopt and integrate this AI technology effectively
• Real-world use cases, including how Pets at Home are using AI agents to improve operations and efficiency
• Importance of enterprise security in AI adoption
• The concept of AI agents, their functions and business value across different industries
• How Copilot Dashboard and Success Kit can assist organisations in measuring AI impact and managing AI deployment

Many thanks to Crestron, this episode's sponsor, for their continued support.

Matt Sheldrick, M365 Product Designer at Kingfisher, a multi-national retail group with renowned brands including B&Q and Screwfix, shares how the organisation has embraced Microsoft Teams to revolutionise collaboration.

• How Kingfisher deployed video capabilities in all meeting rooms and even stores
• The importance of quick, efficient and robust room setups
• The transition to Teams Phone and streamlining communication, focusing on flexibility and local presence
• AI adoption and automation enhancing productivity

Thanks to Logitech, this episode's sponsor, for their continued support.