Welcome to Your First... Show, where we explore the thrilling journey of first experiences in the world of Customer Success Management. I'm Stino, your host, and in this episode, we delve into the insights and experiences of Prashanth Jothi, a seasoned CSM and newly appointed team lead at HubSpot.

In this second episode of our second season, Prashanth opens up about his transition into leadership and the challenges he faced along the way. From his humble beginnings to his recent promotion, Prashanth shares the pivotal moments that shaped his career trajectory.

Join us as Prashanth discusses his journey into customer success, his decision to pursue a leadership role, and the valuable lessons he's learned along the way. From navigating management meetings to adapting communication styles, Prashanth offers candid advice for aspiring team leads.

Throughout the episode, Prashanth reflects on the importance of communication, the need for continuous learning, and the significance of celebrating wins as a team. With personal anecdotes and practical tips, he provides invaluable insights for anyone aspiring to excel in the field of customer success.

Tune in as we uncover Prashanth's strategies for managing relational risks, tackling educational challenges, and fostering a supportive team dynamic. Whether you're a seasoned CSM or just starting out in your career, this episode promises to inspire and empower you on your journey in customer success.

Don't miss out on this enlightening conversation with Prashanth Jothi, as we explore the highs, lows, and everything in between of being a team lead in the world of customer success. Subscribe now to Your First... Show and embark on a journey of discovery with us!

Calling all aspiring CSM rockstars!  This episode of Your First... Show explodes with Luke's insider secrets to CRUSH your Customer Success Manager journey.

Get ready to:

• Unleash your inner CSM Jedi: Master the essential traits from good vibes to business smarts.
• Become a revenue rocket: Discover how CSMs are transforming into strategic champions.
• Craft a resume that screams "hire me!": Ditch the boring template and inject your unique story. ✍️✨
• Rock your online presence: Own LinkedIn like a pro and connect with the key decision-makers.
• Nail those interviews: Prepare like a champion and answer their trickiest questions with ease.
• Avoid epic job search fails: Ditch the shotgun approach and target your dream companies strategically.

Plus, Luke drops golden nuggets on:

• Common mistakes to avoid (don't be that person!)
• The power of defining your ideal company profile.
• Why slowing down can actually lead to a faster job search.

This episode is pure gold for anyone who wants to launch a thriving CSM career. Hit play and unleash your inner success story! ✨

In the final episode of "Your First ... Shpw" for 2023, I  invited back guest Melanie Fay to discuss landing a job in customer success after experiencing layoffs. Melanie shares her personal experience of facing two layoffs within a year in the tech industry. The episode focuses on the raw and challenging aspects of job searching, especially after unexpected job losses.

Melanie emphasizes the importance of reevaluating priorities and motivations after a layoff, considering personal circumstances and severance packages. Despite the setbacks, she decided to stay in the tech industry and customer success, driven by her passion for the fast-paced environment and continuous learning.

The conversation delves into practical tips for job seekers, starting with updating resumes to highlight successes and incorporating metrics. Melanie also recommends joining Slack communities related to customer success to connect with professionals and gain insights.

The discussion touches on the significance of maintaining a positive outlook during interviews and avoiding negative remarks about previous employers. 

Overall, the episode provides valuable insights into navigating the challenges of job searching in customer success, emphasizing the importance of resilience and strategic thinking.