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Workforce Therapy Files

Workforce Therapy Files

By: Jim Ray
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This podcast is designed for business leaders and human resource professionals who are challenged with expanding their workforce. Workforce Therapy Files, an Employer Solutions Podcast, is hosted by 3 separate business owners who operate in the staffing and human resources space. They'll provide perspectives, tips and advice (along with a little humor) to help you prepare for and manage your workforce challenges. Need Help Supporting Your Company's Recruiting and Staffing Goals? We're here to help. You can contact us via our individual websites, depending on your specific needs or questions: • Jamie Swaim, SPHR – www.ParcelKnows.com • Molley Ricketts – www.IncipioWorks.com • Jason Heflin – www.CrowdSouth.com We hope you find it insightful and helpful. Thank you for listening!2023 Economics Management Management & Leadership
Episodes
  • Interview with Jeremy Jacobs - 2025 KYSHRM Conference

    Interview with Jeremy Jacobs - 2025 KYSHRM Conference
    Nov 3 2025

    The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth.

    Jason Heflin, CEO of CrowdSouth interviews Jeremy Jacobs, Founder of UnDesked. They discussed critical challenges in workforce development, especially with regard to frontline employees. Jeremy explained that while traditional office workers are equipped with resources like laptops and Microsoft Teams, 80% of the global population in the workforce, or 2.7 billion people, are "undesked" and lack access to a dedicated computer. This gap creates significant problems for organizations related to onboarding, training, daily job assignments, and providing access to necessary resources. UnDesked offers a solution as the only frontline productivity platform, essentially functioning as "Frontline 365" for these deskless workers.

    In terms of scalability, while most clients are 50 people or larger, UnDesked serves massive clients like Berry Global, which operates 600 facilities with over 100,000 employees. The platform offers a significant financial value, costing only $5 per employee per month for the first year, which is even cheaper than securing email from Microsoft. Unlike complicated ERP systems that require lengthy implementation, UnDesked is designed for quick adoption, allowing clients to be up and running and communicating with workers within a week.

    Jacobs revealed that the worst professional advice he received, often from trusted individuals, was the generalized suggestion to "just go to college and get a good job," advice that would have contradicted his nature as an entrepreneur. Finally, Jeremy provides a question for the next podcast guest, "What specific "puzzle" or non-typical issue keeps them up at night?" He clarifies that the answer should be more interesting than general work stress.

    To learn more, visit:

    · Website: www.UnDesked.com

    Jeremy Jacobs, thanks for stopping by to speak with us!

    That's where we'll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We'd love to hear from you.

    Need Help Supporting Your Company's Recruiting and Staffing Goals?

    We're here to help. You can contact us via our individual websites, depending on your specific needs or questions:

    · Jamie Swaim, SPHR – www.ParcelKnows.com

    · Molley Ricketts – www.IncipioWorks.com

    · Jason Heflin – www.CrowdSouth.com

    We hope you found this file insightful and helpful. Thank you for listening!
    Show more Show less
    9 mins
  • Interview with Rusty Steele - 2025 KYSHRM Conference

    Interview with Rusty Steele - 2025 KYSHRM Conference
    Oct 27 2025

    The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth.

    At the 2025 KYSHRM Conference, Rusty Steele, HR Director for Oxmoor Auto Group, joins Jason Heflin of CrowdSouth to discuss how effective communication and employee engagement drive long-term success in a fast-paced industry. Rusty explains how Oxmoor focuses on creating a positive culture across multiple dealerships, by focusing on transparency, teamwork, and genuine care for employees. He shares how leadership's commitment to listening and adapting has helped them attract and retain top talent in a competitive market. Jason and Rusty discuss how consistency, recognition, and accountability shape Oxmoor's workplace values. This is an example of how a large organization can stay people-focused, while continuing to grow.

    As the conversation concludes, Brian provides a question for the next guest at the conference: "Why do you wake up in the morning? Why are you doing this?". He explains that while everyone works for money, life is "too short to do something that you hate". Brian comments that if work is not someone's passion, they should find their passion, because it would be much better to get paid for doing something you love.

    To learn more, visit:

    · Website: www.oxmoorautogroup.com

    Rusty Steele, thanks for stopping by to speak with us!

    That's where we'll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We'd love to hear from you.

    Need Help Supporting Your Company's Recruiting and Staffing Goals?

    We're here to help. You can contact us via our individual websites, depending on your specific needs or questions:

    · Jamie Swaim, SPHR – www.ParcelKnows.com

    · Molley Ricketts – www.IncipioWorks.com

    · Jason Heflin – www.CrowdSouth.com

    We hope you found this file insightful and helpful. Thank you for listening!
    Show more Show less
    7 mins
  • Interview with Brian Ingle - 2025 KYSHRM

    Interview with Brian Ingle - 2025 KYSHRM
    Oct 20 2025
    The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. In this segment, Jason interviews Brian Ingle. He's the Executive Director of Planning and Management for the State Auditor's Office. Brian adds that his passion lies in leadership, training new leaders, and helping supervisors transition from being button pushers to being true leaders of people. Brian discusses how the transition from a specialized role to a supervisory position is a big shift. To help new supervisors succeed and prevent them from failing during this transition, he created an acronym designed for the first 90 days in the role: RELAX. The RELAX Acronym for New Supervisors: 1. R (Role): New supervisors must understand that their role is going to change. It is no longer about pushing buttons; instead, leaders must add value to people and help them to push the buttons better. 2. E (Engagement): This component emphasizes relationship building, as leadership is relationship. Engagement means getting to know employees on an individual level, including personal details such as the names of their spouse, how many children they have, and their important days. Brian notes that if leaders invest in their people, the people will invest in them. 3. L (Link up): In the first 90 days, leaders need to conduct many meetings, not because people love meetings, but to foster the relationship piece. During these meetings, expectations must be clearly articulated: the leader's expectations of themselves, their expectations of the employee, and the employee's expectations of the leader and of themselves. Brian points out that people often have expectations—even if they claim not to—which surface when they go home and say, "it's not what I expected". Therefore, the link up process requires putting those expectations into words. 4. A (A): Ingle was unable to recall the "A" component during the recording, though the host suggested they might discuss it if Brian were to return as a full episode guest. 5. X (X factor): The "X factor" is the unique quality the individual brings to the role, the reason they were hired. Brian stresses that new leaders should avoid trying to fill the shoes of their predecessor or trying to be like everyone else. He encourages tapping into this unique factor because the organization may have hired the person specifically because they are different. He quotes Andy Stanley: "Your marginally improved weaknesses will never be as great as your fully exploited strengths." Leaders should play to their strengths and not be afraid to be unique, as they might be in that position precisely to say that thing, to think that thought, to have that idea. Jason agreed that the X factor is essential because everybody brings something different to the table and can improve things in their own way. Question for the Next Guest: As the conversation concludes, Brian provides a question for the next guest at the conference: "Why do you wake up in the morning? Why are you doing this?". He explains that while everyone works for money, life is "too short to do something that you hate". Brian suggests that if work is not someone's passion, they should find their passion, noting that it would be much better to get paid for doing what you love. To learn more, visit: · Website: www.auditor.ky.gov/Pages/index.aspx Brian Ingle, thanks for stopping by to speak with us! That's where we'll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We'd love to hear from you. Need Help Supporting Your Company's Recruiting and Staffing Goals? We're here to help. You can contact us via our individual websites, depending on your specific needs or questions: · Jamie Swaim, SPHR – www.ParcelKnows.com · Molley Ricketts – www.IncipioWorks.com · Jason Heflin – www.CrowdSouth.com We hope you found this file insightful and helpful. Thank you for listening!
    Show more Show less
    6 mins
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