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Workforce Therapy Files

Workforce Therapy Files

By: Jim Ray
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This podcast is designed for business leaders and human resource professionals who are challenged with expanding their workforce. Workforce Therapy Files, an Employer Solutions Podcast, is hosted by 3 separate business owners who operate in the staffing and human resources space. They'll provide perspectives, tips and advice (along with a little humor) to help you prepare for and manage your workforce challenges. Need Help Supporting Your Company's Recruiting and Staffing Goals? We're here to help. You can contact us via our individual websites, depending on your specific needs or questions: • Jamie Swaim, SPHR – www.ParcelKnows.com • Molley Ricketts – www.IncipioWorks.com • Jason Heflin – www.CrowdSouth.com We hope you find it insightful and helpful. Thank you for listening!2023 Economics Management Management & Leadership
Episodes
  • $60 Billion Hidden in Plain Sight: How Small Businesses Can Claim Thousands in Tax Credits

    $60 Billion Hidden in Plain Sight: How Small Businesses Can Claim Thousands in Tax Credits
    Sep 10 2026
    File 42: In this episode of the Workforce Therapy Files, hosts Jamie Swaim and Molley Ricketts sit down with Ben Reno-Weber, CEO and Founder of Essential Innovations, to explore how companies can unlock over $60 billion in underutilized federal tax credits and training incentives. Ben explains that while programs like the Work Opportunity Tax Credit (WOTC) can provide employers with up to $2,400 to $9,600 back per eligible hire, less than 1% of small businesses take advantage due to perceived, administrative friction. Essential Innovations removes this barrier by streamlining workflows to help employers hire and retain essential frontline workers, including veterans, individuals coming off SNAP, and those overcoming past convictions. Beyond hiring incentives, Ben emphasizes the need to solve root workforce barriers such as childcare subsidies, transportation, and long-term career upskilling pathways. When building his own team, he prioritizes curiosity, optimism, and durable skills over simple technical execution. Discussing artificial intelligence, Ben explains how technology itself is a commodity and that real innovation comes from using tools to eliminate human friction rather than replacing human relationships. Key Themes: · Unlocking $60+ Billion: The Hidden Tax Credits Small Businesses Leave Behind · Hiring for Curiosity: Building High-Performing Teams in an Era of Change · Workforce Pell Program: A New Program for Shorter-Term Trainings · Breaking Workforce Barriers: Childcare, Transportation, and Upskilling Pipelines · AI is a Commodity: Why Human-Centered Relationships Still Drive Real Value · Lessons from Microsoft: Data, Automation, and the Shift Toward Durable Skills · Conclusion Episode Transcript Molley Ricketts: Welcome back to this episode of Workforce Therapy Files. Jamie and I are super excited to have an incredible guest with us today. None other than Ben Reno-Weber. Jamie Swaim: Yay. Welcome, Ben. Molley Ricketts: He is the CEO and Founder of Essential Innovations. We are looking forward to this episode and can't wait to get into where you're at with all of the wonderful things and follow up from a previous interview. So I'm going to kick it over to Jamie so she can catch us up to speed on where we are. Jamie Swaim: Perfect. Hi, Ben. Ben Reno-Weber: Howdy. Jamie Swaim: Ben is typing, right? All right, Ben, before we go in and dive into all the amazing stuff that we know we can talk about with you, I'm going to ask you a random question that just gets our juices flowing. But the cool thing about this segment is that we all answer it. Ben Reno-Weber: Okay. Jamie Swaim: Okay. So I want you to imagine that you're stuck in an airport for six hours. Ben Reno-Weber: Okay. Jamie Swaim: Seems like it happens. Your phone is dead. You forgot your charger. Okay. So you cannot use your phone. Ben Reno-Weber: Sounds glorious. Jamie Swaim: So you've got your laptop. What is the non-work thing that you open first? Ben Reno-Weber: It's a non-work thing on my laptop. So, I have been using AI to make art, and so I've been playing around with a couple of different things where something that I'm feeling or something that I'm experiencing, trying to use interesting prompts to make that into fun images or videos. Jamie Swaim: Interesting. I really want to see some of these. Ben Reno-Weber: So that's probably what I would be doing if it were laptop bound. Jamie Swaim: Okay. Molley, what would yours? Molley Ricketts: That's a great question. Golly. Honestly, truly opening my computer, it would be one of the other interests of business that if it weren't Incipio, then it would be one of our other businesses that we have going on probably to check in on them and make sure that we've got notes. Because like we said on a couple of conversations that we've had in the past, there's never a dull moment when it comes to the things that Molley is doing. Jamie Swaim: It also sounds like Molley cannot answer the non-work side of the question. Oh, Molley Ricketts: That's probably. Ben Reno-Weber: So can I offer a though on this? Jamie Swaim: Yes, please. Ben Reno-Weber: I think we make this artificial distinction between work and life that when I talk to my friends who live in Asia, they're like, "That is the dumbest Western concept that exists and that's a statement." Your work is part of your life. Molley Ricketts: For sure. Ben Reno-Weber: And so I think the more interesting thing is does it cost you or does it build you? Molley Ricketts: I'm that writing down. Ben Reno-Weber: Molley, if something that. I love writing pieces for LinkedIn. It gives me joy. Is it work? If you were using an accounting perspective on it, sure. But from a holistic life perspective, no, it brings me joy. Molley Ricketts: I love that. Jamie Swaim: Okay, that's fair. Molley Ricketts: I think too, I have always leaned into ...
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    35 mins
  • WTF is Back for the 2026 KYSHRM Conference!

    WTF is Back for the 2026 KYSHRM Conference!
    Sep 3 2026

    The Workforce Therapy Files team attended the 2026 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 25 professionals who stopped by our booth.

    At the 2026 Kentucky SHRM Conference, the Workforce Therapy Files team is broadcasting live as the only podcast at the event. Hosts Jason Heflin (CEO of CrowdSouth), Jamie Swaim (HR Professional at Parcel), and Molley Ricketts (Head Honcho of Incipio Workforce Solutions) are inviting attendees to record quick sessions about the work they do and the problems they solve.

    This appearance marks the podcast's third year broadcasting from the Kentucky SHRM event. This is the group's 3rd consecutive KYSHRM conference.

    Because these live sessions are brief, the hosts remind guests that they can easily schedule longer, more in-depth interviews to elaborate on their ideas. Listeners who want to hear from specific professionals can also suggest future guests by reaching out via the contact details in the show notes. To make participation even easier, the podcast has recently adopted the ability to conduct interviews remotely via Zoom, or in person. The team closes by wishing everyone a great show and expressing their hope that these brief episodes prove helpful to the audience.

    Finally, be sure to watch or listen to each of this year's interviews at WorkforceTherapyFiles.com, and wherever you go for your favorite podcasts.

    That's where we'll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We'd love to hear from you. We hope you found this file insightful and helpful. Thank you for listening!

    Need Help Supporting Your Company's Recruiting and Staffing Goals?

    We're here to help. You can contact us via our individual websites, depending on your specific needs or questions:

    · Jamie Swaim, SPHR – www.ParcelKnows.com

    · Molley Ricketts – www.IncipioWorks.com

    · Jason Heflin – www.CrowdSouth.com
    Show more Show less
    4 mins
  • The Death of Paper Time Cards | How Agentic AI is Revolutionizing Construction Payroll

    The Death of Paper Time Cards | How Agentic AI is Revolutionizing Construction Payroll
    Aug 27 2026
    File 41: Jamie Swaim and Molley Ricketts sit down with Nigel Coelho, General Manager of Agentic Compliance at Lumber, to discuss how agentic AI is transforming workforce management and compliance in the construction industry. Lumber is a payroll and time-tracking platform purpose-built to handle complex construction rules, such as certified payroll and union reporting. Nigel leads Lumber's agentic AI features, including a "headless" Paper Time Card Agent that digitizes handwritten paper time cards using Google Gemini's multimodal capabilities. This tool meets workers where they are, seamlessly bridging the gap between paper records and digital back-office systems like ADP. The platform also utilizes geo-fencing and biometric facial scans to prevent buddy punching, optimize labor spend, and assist with real-time job costing. Additionally, Lumber's "funding agent" automatically identifies opportunities for tax credits and federal funding by tracking apprentice ratios and prevailing wage compliance. Ultimately, these tools relieve administrative stress so subcontractors can focus on their skilled trades. Core Chapter Themes: What is Lumber? Purpose-Built Software for Skilled Trades Meeting Workers Where They Are: The Paper Time Card Agent Biometrics & Geo-Fencing: Mitigating Compliance & Buddy Punching The Skilled Labor Shortage: Apprenticeships & Infrastructure Navigating Prevailing Wage & Unlocking Tax Credits with the "Funding Agent" The Environmental Cost of AI: Water, Energy, and Task-Specific Models Episode Transcript: Jamie Swaim: Hello friends, and welcome back to the Workforce Therapy Files. We're trying a video podcast approach again for this file, and we are joined by Nigel Coelho. Hi Nigel. Nigel Coelho: Hey, Jamie. Hey, Molley. Thanks for having me on. Really appreciate it. Jamie Swaim: We really appreciate it. Molley Ricketts: Thanks for coming on the show. Jamie Swaim: Absolutely. Nigel, one of the things that you may not know is that Molley and I have both founded companies that have worked with individuals in the construction industry. And you also work for a company that basically exists to support the construction industry, correct? Nigel Coelho: Correct. Exactly. And there's just so much opportunity in construction. It's crazy. Jamie Swaim: Yeah. So the company that you work for, tell us about. Nigel Coelho: Absolutely. So I'm the General Manager for Agentic Compliance at Lumber. Lumber is a workforce management solution. Specifically think of time tracking, payroll, onboarding, scheduling. You name it, we have it. It's purpose-built for the construction industry. And the reason is there's all these nuances for compliance that need to be taken into account, like unique payroll or certified payroll reporting. Nuances, you wouldn't take into account in any other vertical. And so the idea is if there was going to be a payroll module purpose built for this, why not have those compliance rules built in? And that's exactly what Lumber is. But what I lead is a lot of the specific activities that happen outside the payroll module, specifically around the labor of reading long documents, trying to get a lot of information out. Those are perfect use cases for agentic AI. And so how do we apply that and make people do their job faster? That's my job. Jamie Swaim: Well, typically we like to get to know you as well as the company that you work for. So we're going to pivot for a second and do today's random question. Okay? Molley Ricketts: Drum roll? Jamie Swaim: Sure. Wow. I don't know if I'm ever going to ask Molley to do another drum roll. Okay. So let's imagine that you were stranded on a job site and all you have is what's in your vehicle. What would be the most useless thing in your vehicle? And what would be the thing that you would thank "past you" for putting in your vehicle? Nigel Coelho: What was the second part, again? Jamie Swaim: The most useless thing in your vehicle. Like, this isn't going to help me. And then what's the thing that you'd be like, way to go "past me"! Way to think ahead. What's the thing that you'd be most excited that is in your vehicle? Nigel Coelho: For a job site, believe it or not, if you had, for example, your time tracking app, I think that's the thing you got to take on site, partly because the amount of compliance issues we run into where people aren't clocking overtime and tracking their time correctly and how it flows in a payroll and what they get wrong. Oh my God. It's just crazy. And people don't get paid. So if I was on the job site, I wouldn't get paid if I wasn't doing my time tracking correctly, literally. Jamie Swaim: I love that you took a random question and plugged your product. Nigel Coelho: No, I'm serious. Jamie Swaim: Yes. No, I'm proud of you right now, Nigel. Nigel Coelho: It could be that because on the back end, I just see how messy it is if somebody doesn't log their time correctly. So I'm like, put me at the ...
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    31 mins
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